NAVFAC P-300 Management of Transportation Equipment

2.13.5 Warranty Deficiencies. Activities shall initiate the following corrective action for
CESE warranty deficiencies:
a. CESE in the U.S. Activities located in the U.S. shall contact authorized
representatives of the contractor for warranty deficiency correction. These
representatives can include local dealers, factory branches, manufacturer’s district
representatives or the manufacturer. The activities shall report the warranty deficiencies
and their efforts to resolve the deficiency on a QDR as outlined in paragraph 2.13.9.
Activities having shop facilities shall correct minor warranty deficiencies in-house when
the total cost to the Government to transport the equipment to and from the dealer
exceeds the total cost of the warranty claim, or when the delay in obtaining warranty
service through the dealer will result in unacceptable downtime. Activities making inhouse
warranty repairs cannot submit a claim against the contractor unless the
contractor has authorized the repairs as part of the contractor’s warranty obligation.
b. CESE outside the U.S. Usually contractors’ warranty obligation outside of
the U.S. is limited to providing replacement parts only. Activities shall contact
contractors directly to request replacement parts needed for the activity to correct the
deficiencies. The activities shall report the warranty deficiencies and their efforts to
resolve the deficiency on a QDR as outlined in paragraph 2.13.9.
2.13.6 Contract Deficiencies. CESE with contract deficiencies can fall into one of two
cases: Case (1) Contractor has provided equipment that does not meet contract
requirements and, therefore, the contractor has an obligation to correct the deficiency
(e.g. a latent defect not detected by the government inspector); or, Case (2) Contractor
has provided equipment that meets contract requirements but the equipment does not
meet the activity’s requirements. In case (1), the contractor has a responsibility to
correct the deficiency and the activity shall submit a QDR and initiate the same action
specified for warranty deficiencies in paragraph 2.13.5 above. In case (2), the contractor
has no obligation to correct the deficiency and the activity has the responsibility for any
action or cost associated with correction of the deficiency. Activities shall complete
QDRs for case (2) deficiencies in accordance with paragraph 2.13.9 so future contracts
can be written to include all Navy requirements. In some circumstances an activity may
not be able to determine whether a contract deficiency is case (1) or case (2). In this
situation the QDR should so state and ask for assistance from CESO 15L2 in making
this determination.
2.13.7 Technical Documentation Deficiencies. In those cases where technical
manuals (operators, repair or parts) are not received with the equipment or are
incomplete or incorrect, the receiving activity shall, within 10 days, complete and forward
a QDR report. The original QDR shall be forwarded directly to CO NCBC, CESO 15L2,
1000 23rd Avenue, Port Hueneme, CA 93043-4301. A copy of the QDR shall be
forwarded to the cognizant TEMC. Note: Only one set of manuals will be shipped for
each type of vehicle.
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