NAVFAC P-300 Management of Transportation Equipment

2.13.8 Assistance with CESE Deficiencies. Activities unable to resolve warranty or
contract deficiencies shall so indicate on the QDR report. CESO 15L2 shall initiate
further action to resolve the deficiencies by communicating with the contractor and the
contracting officer. CESO 15L2 will advise the QDR originator of progress in this regard.
Unless otherwise directed, activities shall not communicate directly with the contracting
officer. In order for CESO 15L2 to provide assistance in resolving QDR deficiencies, the
QDR originator must fill out the QDR report completely per paragraph 2.13.9. The
originator must be clearly identified on the QDR report with an accurate phone number
and address. The TEMCs shall assist with coordinating communication between CESO
15L2 and activities when requested either by an activity or CESO 15L2. This
coordination can be particularly important in dealing with CESE deficiencies at activities
overseas.
2.13.9 Preparation and Distribution of Quality Deficiency Report (QDR),
Standard Form 368. Activities shall complete QDR reports as indicated in the sample in
Appendix H, Figure H-11. If a QDR form is not available, Appendix H, Figure H-10 may
be photocopied or the requested information may be stated in any type of written
correspondence. Completeness and accuracy are essential for processing the QDR in a
timely manner and for providing all necessary action.
a. Completeness. Section 1 of the QDR is to be completed by the activity.
The activity shall provide information for blocks: 1a, 1b, 2a, 3, 4, 6, 7, 8, 10, 11, 12, 13,
15, 15b, 15c, 16a (1) and (2), 16b (2) and (3), 17, 18, 19, 20, 21 (as applicable), and 22.
Additional sheets may be added to the QDR report when there is insufficient space in the
blocks provided. For trucks, include chassis manufacturer and chassis identification
number as well as the body manufacturer and body identification number. Include USN
registration number(s) in blocks 16a (1) and (2).
b. Distribution. The originating activity shall date and assign a serial number
to each QDR report and distribute the QDR as follows.
(1) Original to:
CO NCBC, CESO 15L2 FAX: CESO 15L2
1000 23rd Avenue (805) 982-3395
Port Hueneme, CA 93043-4301 DSN 551-3395
If you facsimile a copy, also mail the original.
(2) Copy to the cognizant TEMC.
c. Final Resolution. CESO and the TEMCs will coordinate action until the QDR
is resolved. CESO Code 15L2 will provide notification of the final resolution of major
deficiencies to both TEMCs, NAVFAC, and to the affected activities.
2.13.10 Additional QDR Guidance. It is important that the QDR state what corrective
action has been taken and the status of this action. The status shall indicate names of
dealers, factory branch offices or manufacturers contacted, and action resulting from
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