Training, Installation & Service Manual - Livewire Connections Ltd

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Getting support: Helpdesk 9.1 Getting support: Helpdesk If this manual does not provide the remedies to solve your problem, contact your service provider. 9.1.1 Help desk and diagnostic report 9.1.1.1 Support at the Help desk During the installation you can enter the support contact for this installation. To access the Help desk, select HELPDESK from the left navigation pane. Figure 9-1: Web interface: HELPDESK Click the link, enter support contact information and click Apply. Clicking the link Legal notice provides licence text for the source code of the parts of the SAILOR 900 VSAT software that falls under free and open source software. If you need help with ACU or ADU related issues call your service provider. 9.1.1.2 Download of a diagnostic report or a statistics report You can download a diagnostic report. This report contains information relevant for the service personnel during troubleshooting. To generate a diagnostics report click Download. You can download a statistics report. This report contains information relevant for the service personnel during troubleshooting. 9-2 Chapter 9: Service & maintenance 98-133966-E2
To generate a statistics report select the period for the statistics from the drop down list and click Download. You can also configure the system to send diagnostic reports at defined time intervals. For further details on this see Sending a diagnostics report on page 6-36. 9.1.1.3 Event list When an event is registered, the web interface shows an event icon in the icon bar as long as the event is active. The ACU display shows also active events. To view the event list with active events, click the event icon from the icon bar at the top of the web interface, or select HELPDESK > Event list from the left navigation pane. Figure 9-2: Web interface: HELPDESK, Event list The Event list page shows a detailed list of active events and notifications including the time of the first occurrence, ID and severity of the event message, and a short text describing the error. Active events are cleared from the event list when the error is cleared. They are moved to the section Notifications and are displayed there with severity CLEARED for 24 hours. All entries in the section Notifications are cleared automatically after 24 hours and after restart of the system. For a list of all events with description, error code (ID), explanation and remedy see List of events with explanation and remedy on page C-1. Getting support: Helpdesk 9999 Service & maintenance 98-133966-E2 Chapter 9: Service & maintenance 9-3
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TRAINING, INSTALLATION & SERVICE MA
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Disclaimer Any responsibility or li
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Compass Safe Distance: SAILOR 900 V
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vi 98-133966-E2
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Table of contents Chapter 3 Install
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Table of contents 6.2 Calibration o
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Table of contents Appendix A Append
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Table of contents F.4 Alternative g
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List of figures Figure 3-22: ADU, b
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List of figures Chapter 7 Installat
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List of figures Figure 9-68: Polari
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List of figures Figure C-5: Satelli
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List of tables Table 6-3: Possible
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List of tables xxvi 98-133966-E2
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Software version 1.3 Software versi
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Precautions 1-4 Chapter 1: About th
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SAILOR 900 VSAT system The followin
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SAILOR 900 VSAT system 2.1.2 Above
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SAILOR 900 VSAT system 9. Polarisat
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SAILOR 900 VSAT system 2.1.3 Antenn
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SAILOR 900 VSAT system 2.1.3.3 Serv
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Part numbers and options 2-12 Chapt
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Unpacking 3.1.1.3 ACU (19” rack v
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Site preparation 3.2.2 Obstructions
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Site preparation zones (RX and TX)
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Site preparation 3.2.6 ADU mast des
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Site preparation 3.2.6.2 Mast lengt
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Site preparation Mast with 2 braces
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Site preparation Radar Min. 15° Mi
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Site preparation 3.2.7.4 GPS receiv
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Installation of the ADU 3.3 Install
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Installation of the ADU 4. Attach a
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Installation of the ADU Otherwise,
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Installation of the ADU Figure 3-22
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Installation of the ACU (bulkhead)
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Installation of the ACU (bulkhead)
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Installation of the 19” rack vers
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Installation of the VMU 3.6 Install
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Installing the dual-antenna mode (o
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Interfaces of the SAILOR 900 VSAT A
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Interfaces of the VMU 4.2.2 Connect
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Interfaces of the VMU 4.2.5 Connect
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Power cable selection 5.2 Power cab
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Connecting power For other cable ty
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Power up 5.4.0.1 Initialisation in
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Introduction to the built-in web in
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Calibration of the SAILOR 900 VSAT
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Configuration with the web interfac
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Page 152 and 153: SNMP support 6-56 Chapter 6: Config
Page 154 and 155: Installation check list: Antenna St
Page 156 and 157: Installation check list: ACU, conne
Page 158 and 159: Installation check list: Functional
Page 160 and 161: SAILOR 900 VSAT Viewing system para
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Page 166 and 167: Software update Note that the uploa
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Removal and replacement of ADU modu
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Updating VIM/PCM calibration data F
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Troubleshooting 9.7.4 Troubleshooti
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Appendices
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SAILOR 900 VSAT system components A
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SAILOR 900 VSAT system components A
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Outline drawings A.2 Outline drawin
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Outline drawings A.2.3 ACU, 19 inch
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VSAT LNB Data Sheet (physical LNB)
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VSAT 8 W BUC Data Sheet (Extended)
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Modem Cable Comtech Serial & RSSI T
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Modem Cable iNIFINITI iDirect VSAT
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Open AMIP setup for iDirect INFINIT
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Non-Open-AMIP setup for iDirect iNF
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Non-Open-AMIP setup for iDirect iNF
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Comtech 570L, ROSS box & ACU C.3 Co
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STM SatLink 2900 VSAT modem To disp
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Gilat SkyEdge II VSAT modem Paramet
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Introduction D.1.1 Telnet connectio
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Supported commands D.2 Supported co
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Supported commands Command help tra
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Supported commands Command satellit
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Supported commands Command system r
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Supported commands D-12 Chapter D:
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VSAT coverage Satellite name Satell
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Grounding Recommendations F.2 Groun
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Grounding Recommendations It is alw
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Alternative grounding for steel hul
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Alternative grounding for aluminum
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Alternative grounding for fibre gla
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Separate ground cable F.6.2 Ground
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Jumper cable for grounding F.7 Jump
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RF interference F-16 Chapter F: Gro
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List of ADU events G.2 List of ADU
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List of ADU events Error code (ID)
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List of ACU events Error code (ID)
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List of ACU events Error code (ID)
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CE (R&TTE) H-2 Appendix H: Approval
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Glossary ETSI European Telecommunic
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Glossary RSSI Received Signal Stren
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Index browser settings for web inte
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Index F factory default calibration
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Index OpenAMIP setup, C-2 supported
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Index symbol rate DVB, azimuth cali
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