Training, Installation & Service Manual - Livewire Connections Ltd

9.7 Troubleshooting
9.7.1 Overview
This section describes an initial check of the primary functions of the
SAILOR 900 VSAT system, and provides some guidelines for
troubleshooting, if one of the checks should fail.
Generally, if a fault occurs without any obvious reason, it is always
recommended to observe the LEDs and the ACU display showing the
active events. Possible failure states are shown in the web interface
and the display of the ACU:
• SAFE MODE (e.g. hardware error, missing communication link
between the ADU and ACU, excessive ship motion)
• XIM error (after exchange of modules)
• ADU POST error (hardware error)
• ACU POST error (hardware error)
For information on the function of the LEDs, see Status signalling
with LEDs and status messages on page 9-8.
For a list of all the error messages and warnings, see Event
messages — overview on page G-1.
9.7.2 Event list for troubleshooting
You can use the event list for troubleshooting. It is described in
detail at Help desk and diagnostic report on page 9-2.
You can download the event list as part of a diagnostic report.
9.7.3 Diagnostic report for troubleshooting
You can generate a diagnostic report containing results from the
POST, all events and system log information since the last reset to
factory default. For more information see Sending a diagnostics
report on page 6-36.
Troubleshooting
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Service & maintenance
98-133966-E2 Chapter 9: Service & maintenance 9-91