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ongoing mitigation of all relevant risks. An integral
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Research and development
information system was installed at the newly
established management company in Serbia to
provide support for the company’s operations.
Research and development in a period of stiff
competition on foreign markets and on the single
European Union market is extremely important. In
An IT management system was set up at
KD Življenje according to the ITIL standard. We
paid particular attention to the system for managing
changes and incidents, for which appropriate
the past, this area has played a significant role in the
Group’s development. In the future, we will reorganise
the research and development function and further
promote such activities.
information support was also established. In the
software support area, a tool for the development
of online applications in a Java environment was
installed. A strict records application was developed
using the tool. An intranet portal was set up and a
document system was established in this framework.
An integral information system was set up at the new
insurer in Ukraine and the new representative office
in the Czech Republic.
In the future information technology will be
increasingly linked to the business processes at the
companies. Understanding business and familiarity
with technology are two aspects to new and
increasingly effective solutions, a permanent guide
that we at KD Holding Group will continue to follow.
In asset management, the Group has established
a new sales concept for marketing mutual funds and
introduced a new sales channel organisation. We
have begun developing new websites for KD Skladi
and other services for contemporary operations with
investors. A great deal of activity was focused on
the start of marketing of KD Skladi mutual funds on
foreign markets and on the development of a new
sales method for wealthier customers and acredited
investors. Development activities were carried out in
the area of managing investment fund assets and with
regard to acredited investors. We were also active in
the development of risk management, information
technology and with regard to methodologies and
organisation due to amendments to related legislation.
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Last year, the Group developed a number of new
products in the area of insurance. At KD Življenje,
we developed new insurance products adapted to
the needs of specific target groups and enhanced
life insurance linked to Fondpolica investment
funds, which represent the largest proportion of
underwritten insurance in the company’s portfolio.
We introduced a new form of life insurance linked