BC-3500 Series - Rowe International

BC-3500 Bill and Coin Changer
C HOPPER EMPTY
Symptom:
The center hopper is empty.
Corrective Action:
The bill changer was shutdown because the count from the center hopper was not satisfied within 180 seconds.
One change bucket will have an incorrect change load from the center hopper.
1. Check the center hopper.
2. If it is not empty or low on coins, check for dirt buildup on the coin path or a jammed hopper.
3. If the hopper looks OK, check the change buckets to see if one is overloaded with coins from the center hopper.
4. If it is overloaded, check the center coin detector or the wiring to the detector. If these check OK, replace
the CCC.
5. If the buckets are not overloaded, reset the bill changer and TEST VEND to see if the center hopper runs. If
the motor does not run, check the motor and the wiring to it. If OK, replace the CCC.
6. To restore the bill changer to operation, press the FUNCTION button after correcting the problem.
NOTE:
If a customer has been “shortchanged” on a $10 or $20 bill when this fault occurred, after resetting the
changer to normal operation the display will show “AMT DUE X Y Z” with X, Y, and Z being the number
of coins or tokens the customer is owed from the left, center, and right hoppers respectively.
For a more complete troubleshooting sequence, refer to Troubleshooting Chart 060 at the end of this
HOPPER EMPTY troubleshooting.
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