BC-3500 Series - Rowe International

Section 4: Troubleshooting
Chart 060 - Shutdown - Out Of Service Lamp Lit
Display shows: L HOPPER EMPTY – OR – C HOPPER EMPTY
– OR – R HOPPER EMPTY – OR – HOPPERS EMPTY
The changer was not shut down because the count from the hopper was not satisfied
within 180 seconds. One bucket will have incorrect change.
Is the hopper empty or low on coins?
YES
Reload the bill changer.
NO
Remove the hopper and look into the change
buckets. Is one bucket overloaded with coins
from the hopper?
NO
YES
Press the FUNCTION button.
Leave the hopper out. TEST VEND one
denomination that will dispense at least
one coin from the hopper. Does the
motor run properly?
The coin detector may be shorted.
Replace the photodetector
assembly with the part indicated
in the Parts Catalog.
OR
The CCC board may have a
shorted coin detector input.
Replace the CCC.
NO
YES
See the chart titled:
ONE OR MORE HOPPER
MOTORS FAIL TO RUN
NOTE:
Make sure the change load in the buckets is correct
before restoring the machine to service.
Check the hopper for poor coin pickup.
The most likely causes are dirt buildup in
the coin path or worn parts. Also check
for a jammed hopper.
IF OK
If the problem recurs, exchange
hoppers. If the problem stays with the
hopper, replace the hopper. If the
problem remains with the same hopper
position, replace the CCC.
MC DISPENSE MODE
Since all three hoppers must appear empty before the bill
changer shuts down, this message (HOPPERS EMPTY)
does not indicate any one particular hopper. Check all
three hoppers for the conditions indicated in this chart.
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