BC-3500 Series - Rowe International

BC-3500 Bill and Coin Changer
HOPPERS EMPTY
Symptom:
All hoppers are empty (MC mode message).
Corrective Action:
1. Refill all the hoppers.
2. The changer shut down because the count could not be satisfied using any of the hoppers.
3. One change bucket will have an incorrect load.
4. If any of he hoppers are not empty, check for dirt buildup on the coin path or a jammed hopper.
5. Reset the bill changer by pushing the FUNCTION button then TEST VEND to see if all the hopper motors start
running. If one or more motors fail to run, check the motors and associated wiring. If they are OK, replace
the CCC.
6. When the problem is corrected, press the FUNCTION button to return the changer to service.
NOTE:
If a customer has been “shortchanged” on a $10 or $20 bill when this fault occurred, after resetting the
changer to normal operation the display will show “AMT DUE X Y Z” with X, Y, and Z being the number
of coins or tokens the customer is owed from the left, center, and right hoppers respectively.
For a more complete troubleshooting sequence, refer to Troubleshooting Chart 060 at the end of this
HOPPER EMPTY troubleshooting.
4-46 25238801