Short Range Transit Plan 2008-2013 - Omnitrans

IBI GROUP
SHORT RANGE TRANSIT PLAN REPORT
OMNITRANS COMPREHENSIVE OPERATIONAL ASSESSMENT
& SHORT RANGE TRANSIT PLAN
6. SERVICE GOALS AND POLICIES
Service goals define Omnitrans’ vision for the provision of public transit service. Service polices establish
the standards and processes for achieving the service goals. Service policies, design standards and
performance standards (Chapter 7) are interrelated and should clearly reflect the means to achieve an
approved service goal.
6.1 Omnitrans Service Goals and Objectives
6.1.1 OMNITRANS SERVICE GOAL
A goal is a generalized statement of what is to be achieved. The Omnitrans Mission Statement clearly
defines the Omnitrans service delivery goal:
“To provide the San Bernardino Valley with comprehensive mass
transportation services which maximize customer use, comfort, safety,
and satisfaction while efficiently using financial and other resources in
an environmentally sensitive manner.”
6.1.2 OMNITRANS SERVICE OBJECTIVES
An objective is a more clearly defined target. Given high operating costs and a current farebox recovery
ratio that fluctuates above and below the TDA 20% farebox recovery ratio minimum, “the primary
Omnitrans operating objective is to achieve and maintain a combined fixed route and OmniLink
farebox recovery ratio of 25%.”
6.2 Service Principles
Service principles define the purpose and direction for service policies and design standards. The
principles are:
Support County & Municipal Transportation and Land Use Goals. The service design guidelines
should be supportive of the strategic transportation and land use goals of SCAG, SANBAG, and local
jurisdictions.
Support National, State and Regional Air Quality and Energy Goals. The service design guidelines
should be supportive of air quality and energy goals.
Customer Focus. The service design guidelines should address aspects of transit service that are of the
highest importance to current and potential customers.
Equal Application in All Municipalities. Guidelines should be defined and measured in a way that does
not unfairly bias the allocation of service in favor of particular municipalities. The same guidelines should
be applied equally across the region.
Equity to All Residents. The guidelines should promote the availability of a basic level of transit mobility
to all residents of the Omnitrans service area, particularly those without access to other modes of
transportation. This principle also includes the provision of appropriate municipal infrastructure to support
this basic level of service in all communities (e.g. streets designated for use by transit vehicles, accessible
bus stops and bus shelters, and appropriate use of transit priority measures). This principle also ensures
compliance with Federal Title VI requirements.
Clarity. Service design guidelines, and their supporting reasons, should be clear and easy to understand
by customers and other stakeholders.
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