Short Range Transit Plan 2008-2013 - Omnitrans

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IBI GROUP SHORT RANGE TRANSIT PLAN REPORT OMNITRANS COMPREHENSIVE OPERATIONAL ASSESSMENT & SHORT RANGE TRANSIT PLAN Yucaipa OmniLink – Yucaipa OmniLink provides demand-response service within the corporate boundaries of Yucaipa and for trips between Yucaipa and neighboring Calimesa, (see Figure 2-20). Service is provided for Calimesa trips that either originate or end in Yucaipa. Service is not provided for trips that begin and end within Calimesa. Figure 2-20: OmniLink Yucaipa Service Area Service Span In both Chino Hills and Yucaipa, service is provided Monday to Friday, 7:00 a.m. to 6:00 p.m. Service is not provided on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas. July 11, 2007 43
IBI GROUP SHORT RANGE TRANSIT PLAN REPORT OMNITRANS COMPREHENSIVE OPERATIONAL ASSESSMENT & SHORT RANGE TRANSIT PLAN Trip Booking and Scheduling Trip bookings can be made 30 minutes before and after service start and end times. Advance reservations can be made up to three days in advance. “Repeater” subscription bookings can be made for one calendar month for trips that reoccur at least three days a week (same time between the same origin and destination). Same day bookings are accommodated a space available basis. All advance and repeater bookings are confirmed at the time of the booking and entered into Trapeze PASS as an unassigned trip (not assigned to a run). There is no route optimization using Trapeze PASS. OmniLink route optimization can be implemented in conjunction with Access operating procedures. Additional Trapeze PASS training may be required for those First <strong>Transit</strong> staff responsible for OmniLink scheduling and dispatch. A scheduler/dispatcher is assigned to each OmniLink service during the core weekday service hours. A single scheduler/dispatcher handles both areas in the early morning, over lunch and on weekends. Each scheduler/dispatcher is responsible to book, schedule and dispatch each trip in their respective service areas 4 . With Yucaipa OmniLink, all trips are assigned to a run on the day of service. With Chino Hills OmniLink, most assignments are made the day before service is required. For Chino Hills, driver manifests are posted at 5:00 p.m. the night before. Same day bookings in Chino Hills are assigned by the dispatcher on the day of service. Trip assignments are made via Mobile Data Terminals (MDTs) and cell phone voice dispatch. Trip assignments are often made one or two hours out from the pick-up time. A 40-minute pick-up window is used for trip assignment. Using Trapeze PASS software and a split screen, the schedulers/dispatchers drag individual trips from the unassigned list to a particular route. Trip assignments appear on the MDT screen. Drivers update the electronic dispatch lists via the MDTs and maintain a paper trip sheet as backup. Although vehicles are equipped with Automatic Vehicle Locator (AVL) technology, this technology is not fully used in the trip assignment process. Both service areas are rather compact and the dispatchers assign trips based on their knowledge of the service area. Eligibility OmniLink is a general public, dial-a-ride service. No pre-registration is required. Trip booking information is recorded when a passenger books the first trip. Level of Driver Assistance OmniLink is a curb-to-curb service. The OmniLink bus stops in front of the nearest accessible door at the trip origin and destination locations. Drivers will assist individuals on or off the bus if required (including wheelchair securement and lift operation). Passengers are responsible for travel beyond the bus. Cancellations/No-Shows Cancellations must be made at least two hours prior to the scheduled pick-up time. Failure to do so will result in the recording of a no-show. Three no-shows will result in denial of advance reservation or repeater service for six months. Repeated no-shows could result in the denial of all service. Monthly Productivity Standards While the goal for Yucaipa OmniLink is 4.20 passengers per revenue hour, the minimum standard is set at 3.50 passengers per hour. The Chino Hills OmniLink productivity goal is 3.00 passengers per revenue hour and the minimum standard is 2.30 passengers per hour. 4 Overload trip requests are handled by Access reservationists and confirmed with the dispatchers prior to being entered on the unassigned list. July 11, 2007 44
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RESOLUTION NO. A RESOLUTION ADOPTIN
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CERTIFICATION The undersigned duly
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IBI GROUP SHORT RANGE TRANSIT PLAN
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IBI GROUP 7. PERFORMANCE STANDARDS
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Short Range Transit Plan 2008-2013 - Omnitrans

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