Short Range Transit Plan 2008-2013 - Omnitrans

IBI GROUP
SHORT RANGE TRANSIT PLAN REPORT
OMNITRANS COMPREHENSIVE OPERATIONAL ASSESSMENT
& SHORT RANGE TRANSIT PLAN
Figure 6-2: Fixed Route Ridership and Performance Monitoring and Evaluation
Scope Performance Measure Review Cycle
Senior
Management
Report Cycle
Board PPC
Reporting Cycle
Board Reporting
Cycle
Revenue/Unlinked
Passenger
Monthly Quarterly Quarterly Annually
Cost/Revenue Vehicle Hour Monthly Monthly Quarterly Annually
Passengers/Revenue
Vehicle Hour
Monthly Monthly Monthly Monthly
Annual Passengers/Capita Monthly Quarterly Annually Annually
Farebox Recovery Ratio Monthly Monthly Monthly Monthly
Systemwide
On-Time Performance Monthly Monthly Monthly Monthly
Preventable Collisions Monthly Monthly Annually Annually
Passenger Complaints Daily Monthly Quarterly Annually
Road Calls Monthly Monthly Annually Annually
Cancelled Trips (No
Vehicles or Operators
Available)
Monthly Monthly Quarterly Annually
Farebox Recovery Ratio
Monthly
Monthly (Identify
Poor Performers)
Quarterly
Annually
Route by Route
Passengers/Revenue
Vehicle Hour
Monthly
Monthly
(Identify Poor
Performers)
Quarterly
(Identify Poor
Performers)
Quarterly
(Identify Poor
Performers)
On-Time Performance
Monthly
Monthly
(Identify Poor
Performers)
Quarterly
(Identify Poor
Performers)
Quarterly
(Identify Poor
Performers)
6.5.3 OMNILINK SERVICE MONITORING AND EVALUATION
OmniLink service monitoring and evaluation will be primarily conducted by Operations and Planning staff.
Operations will be responsible for contract oversight and monitoring contract compliance on a daily basis
and through the review of monthly performance measures. Planning staff will be responsible for
performance monitoring on a monthly basis. The calculation of passengers per revenue hour should be
based on the number of passenger trips actually completed (net cancellations and no-shows) and not the
total trips initially scheduled. The former gives a true picture of service productivity while the latter gives
an inflated picture. Figure 6-3 provides an overview of measures and a reporting schedule.
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