Short Range Transit Plan 2008-2013 - Omnitrans

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IBI GROUP SHORT RANGE TRANSIT PLAN REPORT OMNITRANS COMPREHENSIVE OPERATIONAL ASSESSMENT & SHORT RANGE TRANSIT PLAN including assurances of quality of vehicles and driver training (including sensitivity awareness in the handling of people with a disability). The use of taxis in a supplemental service mode needs to be further explored for possible integration into the Access service delivery framework over the next few years. Figure 9-18: Service Delivery/Fleet Mix Evaluation Evaluation Criteria Comments Rating Effectiveness • Accommodates all trip requests • Economy – total cost of providing the service • Savings in capital outlay by negating the need for an expansion in the number of Access vehicles • Cost savings in variable operating costs Efficiency • Cost savings in variable operating costs and costs per trip • • Level of service • No change in level of service • May be perceived positively • Quality of Service Organizational issues • Little change, may be perceived as improved quality, greater comfort • Need to address regulations for taxi industry • Technical risk • Need to incorporate fleet mix attributes in the scheduling parameters of existing scheduling software (Trapeze software currently has the capability) ◦ Financial risk – if large capital outlays are required Rating Legend: • Positive rating • Initial savings in capital outlay, but these will largely be negated in life-cycle costing ◦ Neutral rating Negative rating ◦ 9.7.3 ADMINISTRATIVE PROCESSES First Transit appears to be proficient in the administration and operation of Access services. However, an opportunity exists to restructure the operating contract to better reflect performance-based criteria for operations and compensation. Omnitrans staff is able to produce robust operating and performance-based data. These data may be best utilized in working with First Transit to ensure service efficiency, which may be tied to the contractor’s compensation (specifically the management fee component of the contract). Alternate approaches to the restructuring of the contractor agreement include a pricing component tied to system productivity and performance. This may include set rates for variables such as price per trip or hour. This would be supplemented with clauses addressing performance incentives and penalties tied to productivity and adherence to prescribed service standards. The latter will include on-time performance, travel times, complaints, and other measures of service quality. July 11, 2007 203
IBI GROUP SHORT RANGE TRANSIT PLAN REPORT OMNITRANS COMPREHENSIVE OPERATIONAL ASSESSMENT & SHORT RANGE TRANSIT PLAN 9.7.4 DEMAND MANAGEMENT Integration with Regular Fixed Route Transit In spite of the growth in demand, ADA paratransit services will not need to be expanded appreciably if more is done to ensure that people with disabilities use Access regular services whenever possible. With the regular transit fleet being fully accessible, there are growing opportunities to use regular bus services to meet some of the needs of many ADA paratransit customers. It is recommended that Omnitrans encourage the voluntary use of fixed route transit services through the deployment of demand management elements as described herein. Partnership with Agencies/Mobility Manager The structure of ADA paratransit services is changing due to shifts in policy and funding scenarios for several agencies and organizations in the County. There is a need to develop partnerships with social service agencies, the medical community and others in order to address the continuity of access to programs and services. ADA paratransit is by definition shared-ride public transit for those unable to use accessible regular transit services. It is important to preserve the integrity of ADA paratransit services for those individuals who have few or no alternate modes of travel. Typically, agency program requirements entail the transport of individuals who may not otherwise be eligible for ADA paratransit services. This may include people with cognitive disabilities or mental illness. Building on the partnership concept or collaborative approach to mobility management, opportunity exists for Omnitrans staff to assume responsibility for the facilitation of agency- or program-specific transportation. It is recommended that Omnitrans: • Embrace the concept of mobility management in order to bring a more broadbased perspective to transportation service delivery; and • Encourage the use of subscription trips for services tailored to meet specific travel needs and requirements of local programs and agency specific transportation. Ancillary Demand Management Strategies Free Fare Policy – In order to encourage ADA paratransit registrants to voluntarily use conventional transit (possibly for some of their trips, some of the time), Omnitrans should consider instituting a free fare policy. This policy will provide for the free use of accessible conventional transit services for a select experimental group of ADA paratransit registrants for a six-month pilot period. It is important that the administration develop an evaluation framework in order to gauge the effectiveness of this initiative. Given the potential benefits (not only in cost savings for Omnitrans, but in the further integration and expansion of transportation options available to ADA paratransit service registrants), it is recommended that the administration select a sample of approximately 100 frequent ADA paratransit users to participate in a six-month pilot. It is suggested that one half of the sample be requested to maintain a trip diary. It is interesting to note that the experience in the paratransit industry with “free fare” policy is that while there may not be a significant number of trips “off-loaded” from the ADA paratransit service, registrants typically have increased their trip making rate and have chosen to make additional discretionary trips. This is viewed as an additional benefit of this policy as paratransit customers choose to “get out and about” more frequently. July 11, 2007 204
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RESOLUTION NO. A RESOLUTION ADOPTIN
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CERTIFICATION The undersigned duly
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IBI GROUP SHORT RANGE TRANSIT PLAN
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IBI GROUP 7. PERFORMANCE STANDARDS
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Short Range Transit Plan 2008-2013 - Omnitrans

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