Short Range Transit Plan 2008-2013 - Omnitrans

IBI GROUP
SHORT RANGE TRANSIT PLAN REPORT
OMNITRANS COMPREHENSIVE OPERATIONAL ASSESSMENT
& SHORT RANGE TRANSIT PLAN
6.5.4 ACCESS SERVICE MONITORING AND EVALUATION
Access Service monitoring and evaluation process is similar to the OmniLink process. There will be an
additional contract oversight requirement to ensure ADA compliance. Service monitoring and evaluation
will be primarily conducted by Operations and Planning staff. Operations will be responsible for contract
oversight and monitoring contract compliance on a daily basis and through the review of monthly
performance measures. Planning staff will be responsible for performance monitoring on a monthly
basis. The calculation of passengers per revenue hour should be based on the number of passenger
trips actually completed (net cancellations and no-shows) and not the total trips initially scheduled. The
former gives a true picture of service productivity while the latter gives an inflated picture. Figure 6-4
provides an overview of measures and a reporting schedule.
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