Short Range Transit Plan 2008-2013 - Omnitrans

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IBI GROUP SHORT RANGE TRANSIT PLAN REPORT OMNITRANS COMPREHENSIVE OPERATIONAL ASSESSMENT & SHORT RANGE TRANSIT PLAN • Colton, North of I-10 along Mt. Vernon. • Chino, between SR-60 and Riverside Drive, east of Monte Vista and west of Mountain. • Ontario, along SR-83 near Holt. While the Constrained Service Plan cannot provide the resources necessary to immediately serve these new areas, as the Plan is implemented and Omnitrans’ financial situation improves, it may be possible to introduce new or restructured services from the Unconstrained Plans that address these growing areas. 1.7 Economy The Omnitrans service area and the greater Inland Empire have experienced dramatic change in the last decade. Economic growth in job creation, retail sales and services will continue to increase, with population growth largely fueled by continued in-migration into the Inland Empire in search of relatively more affordable housing. Economic growth will create both opportunities and challenges for Omnitrans in the 2008-2013 SRTP timeframe. Population increases will result in increased transit ridership if Omnitrans can continue to develop attractive, marketable services. An expanding job market could reduce the pool of job seekers that Omnitrans can recruit from, and cost of living increases will in turn increase Omnitrans operating costs. 1.8 Seniors and Persons with Disabilities Approximately 8% of the population in the Omnitrans service area are 65 years and older. The need for accessible transit and paratransit services and discounted fares will increase as the population ages in place. This trend will become more apparent as the current baby boomers reach 75 years of age, begin to lose their driver’s licenses, and begin to experience cognitive, locomotive and sensory impairments. More seniors will become members of the transportation disability population. Based on projections of the transportation disability population and ridership demand forecasts, and in the absence of any (demand management) interventions, travel demand for Access (Omnitrans’ ADA paratransit service) is projected to increase by approximately 36% between 2005 and 2015. However, near-term fare increases as well as other demand management interventions (eligibility and certification processes, booking policies, scheduling parameters, etc.) will mitigate this anticipated growth in Access demand. 1.9 Financial Performance A number of key financial issues challenge the administration and delivery of Omnitrans service. These include: • Operating Cost Increases – The systemwide operating cost per revenue hour is projected to increase by 36% between FY 2006/07 and FY 2012/13. • High Administrative Overhead Costs – Administrative overhead costs are approximately 19% of the annual operating costs (based on FY 2006/07 budget figures). • Decreasing Farebox Recovery – The systemwide farebox recovery ratio has dropped from 22% in FY 2001/02 to 20% in FY 2005/06. Decreasing farebox recovery is the result of rising operating costs and declining ridership. Although fixed route ridership increased annually between FY 1992/93 and FY 2001/02, ridership has actually declined in recent years. Fixed route ridership dropped from 16,925,613 in FY 2001/02 to July 11, 2007 5
IBI GROUP SHORT RANGE TRANSIT PLAN REPORT OMNITRANS COMPREHENSIVE OPERATIONAL ASSESSMENT & SHORT RANGE TRANSIT PLAN 15,420,783 in FY 2005/06 (a 9% decrease). Although increasing operating costs have a significant impact on farebox recovery, declining ridership exacerbates the problem. Ridership declines may be the result of fixed route schedule adherence issues related to increasing traffic congestion problems, and an increasing reliance on private vehicles in a continuing pattern of low-density development that cannot be effectively served by public transit. Rising operating and overhead costs, decreasing farebox recovery and declining ridership pose critical challenges to the delivery of public transit services within the initial years of the 2008-2013 Omnitrans SRTP. In order to help meet these challenges, it was assumed that Omnitrans will control its future administrative labor costs by limiting their annual increase to no more than inflation after FY 2008. 1.10 Customer Service Omnitrans Customer Service has developed procedures for handling customer comments that will help: • Expedite the process of comments/complaints • Ascertain the trends to take a proactive approach • Ensure a response to the customer • Provide a centralized location for handling and processing • Adhere to Federal guidelines, where appropriate Customer Contacts are most often expressed either in a letter or a telephone call to the Information Office. The Information Office Clerk enters the details of the incident in the Trapeze COMM database which tracks all contact forms. Comments are categorized into Feedback Types which include: • Complaint • Commendation • Lost and Found • Inquiry • Comment/Request • Other Customer Contacts are then further segregated into Feedback Subtypes which include several categories. Once the Customer Contact is completely entered into Trapeze, the Contact is forwarded to the appropriate investigating department for investigation. The response time for a Customer Contact generally varies pending the response from the assigned investigating party which can be Planning, Operations or Marketing. 1.11 Accomplishments Over the past five years, Omnitrans has worked to improve the services it provides to the public, while remaining as cost-efficient and environmentally sound as possible. Blending these three goals is not always an easy task to accomplish; however, each year Omnitrans works towards this balance with the well-defined goals and objectives it has in place. Despite the challenges Omnitrans has experienced July 11, 2007 6
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Page 4 and 5: CERTIFICATION The undersigned duly
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Short Range Transit Plan 2008-2013 - Omnitrans

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