Short Range Transit Plan 2008-2013 - Omnitrans

More documents

Recommendations

Info

IBI GROUP SHORT RANGE TRANSIT PLAN REPORT OMNITRANS COMPREHENSIVE OPERATIONAL ASSESSMENT & SHORT RANGE TRANSIT PLAN Figure 9-16: Access Evaluation Framework Evaluation Criteria Description/Example Effectiveness • Number of trips • Population served Economy • Total cost of providing the service • Capital vs. operating costs • Large capital outlays • Present-valued expenditures over the long term Efficiency • Cost per trip • Cost per vehicle hour, etc. Level of service • Hours of service • Frequency of service (headways) • Trip purpose (discretionary/non-discretionary travel) Quality of service • Convenience, transfers, trip times, comfort, and flexibility • Safety and security of passengers and drivers Organizational issues • Operational flexibility • Control and accountability (including contract administration) • Schedule adherence and management of bus operations and fleet management • Value of collected data for planning service or managing performance • Human and labor relations • Ease of implementation Technical risk • If new or modified equipment is required • Ability to support the equipment (e.g. scheduling systems, vehicles, etc.) • Interfaces with other on-board and central electronic systems Corporate risk • Potential for changes in direction of corporate policies Financial risk • If large capital outlays are required 9.7.2 OPERATIONS The following section describes opportunities for operational enhancements to the Access service. These have been identified as they relate to trip management and service delivery/fleet mix. Trip Management Trip management refers to the operational processes of trip booking, scheduling (trip assignment), and dispatch. In terms of amendments to existing processes, recommendations for improvement include: • Access trip reservationists to negotiate pick-up times (i.e., within one hour before or one hour after requested time). Increase the advance booking requirement to a minimum of two to four hours. July 11, 2007 201
IBI GROUP SHORT RANGE TRANSIT PLAN REPORT OMNITRANS COMPREHENSIVE OPERATIONAL ASSESSMENT & SHORT RANGE TRANSIT PLAN • Encourage the use of subscription trips for individuals making regularly scheduled trips. • With enhanced staff training and maximizing the utility of scheduling software, do trip confirmations at time of booking. Many Access trip requests are for transportation for regularly scheduled trips for work, education, and medical purposes. The impact of the current scenario of discouraging such subscription bookings results in additional administrative burden, in the form of reservationists having to handle increased call and schedule volumes. Further, the constant requirement for customers to book regularly scheduled trips on a daily basis hinders the otherwise quality service provided by <strong>Omnitrans</strong>’ Access service. Figure 9-17: Trip Management Evaluation Evaluation Criteria Comments Rating Effectiveness • Accommodates all trip requests • Economy – total cost of providing the service Efficiency Level of service • Able to accommodate greater number of trips with existing financial resources • Able to accommodate greater number of trips with existing financial resources • Increase in productivity (trips/hour) • No change in hours of service • Introduction of negotiating pick-up times may be perceived as a degradation in the level of service • • •/ Quality of Service • Subscription service will be perceived as an increase in the quality in service, given expectations of riders Organizational issues • Need to “manage” rider expectations ◦ Technical risk • Need for additional staff training (negative if not addressed, neutral if addressed) Financial risk – if large capital outlays are • None • required Rating Legend: • Positive rating ◦ Neutral rating Negative rating • ◦ Service Delivery/Fleet Mix There is an opportunity to have marginal service expansion with the use of supplemental taxi contracts. The use of taxis brings financial advantages as well as flexibility to utilize this transportation resource on an as-needed basis to address peaking characteristics in demand. It will also foster a working relationship with the County’s vehicle-for-hire industry and allow the industry to make a possible business case for the procurement of accessible taxis. This would be of benefit to the entire community whether used in an Access contract or not. The only caveat is the need to address the regulatory regime of the taxi industry. It is imperative that qualitative considerations be addressed in the policing of the industry, July 11, 2007 202
Page 2 and 3:
RESOLUTION NO. A RESOLUTION ADOPTIN
Page 4 and 5:
CERTIFICATION The undersigned duly
Page 6 and 7:
IBI GROUP SHORT RANGE TRANSIT PLAN
Page 8 and 9:
Page 10 and 11:
Page 12 and 13:
Page 14 and 15:
Page 16 and 17:
Page 18 and 19:
Page 20 and 21:
Page 22 and 23:
Page 24 and 25:
Page 26 and 27:
Page 28 and 29:
Page 31 and 32:
Page 33 and 34:
Page 35 and 36:
Page 37 and 38:
Page 39 and 40:
Page 41 and 42:
Page 43 and 44:
Page 45 and 46:
Page 47 and 48:
Page 49 and 50:
Page 51 and 52:
Page 53 and 54:
Page 55 and 56:
Page 57 and 58:
Page 59 and 60:
Page 61 and 62:
Page 63 and 64:
Page 65 and 66:
Page 67 and 68:
Page 69 and 70:
Page 71 and 72:
Page 73 and 74:
Page 75 and 76:
Page 77 and 78:
Page 79 and 80:
Page 81 and 82:
Page 83 and 84:
Page 85 and 86:
Page 87 and 88:
Page 89 and 90:
Page 91 and 92:
Page 93 and 94:
Page 95 and 96:
Page 97 and 98:
Page 99 and 100:
Page 101 and 102:
Page 103 and 104:
Page 105 and 106:
Page 107 and 108:
Page 109 and 110:
Page 111 and 112:
Page 113 and 114:
Page 115 and 116:
Page 117 and 118:
Page 119 and 120:
Page 121 and 122:
Page 123 and 124:
Page 125 and 126:
Page 127 and 128:
Page 129 and 130:
Page 131 and 132:
Page 133 and 134:
Page 135 and 136:
Page 137 and 138:
Page 139 and 140:
Page 141 and 142:
Page 143 and 144:
Page 145 and 146:
Page 147 and 148:
Page 149 and 150:
Page 151 and 152:
Page 153 and 154:
Page 155 and 156:
Page 157 and 158:
IBI GROUP 7. PERFORMANCE STANDARDS
Page 159 and 160:
Page 161 and 162:
Page 163 and 164:
Page 165 and 166: IBI GROUP SHORT RANGE TRANSIT PLAN
Page 215: IBI GROUP SHORT RANGE TRANSIT PLAN
Page 267 and 268:
Page 269 and 270:
Page 271 and 272:
Page 273 and 274:
Page 275 and 276:
Page 277 and 278:
Page 279 and 280:
Page 281 and 282:
Page 283 and 284:
Page 285 and 286:
Page 287 and 288:
Page 289 and 290:
Page 291 and 292:
Page 293 and 294:
Page 295 and 296:
Page 297 and 298:
Page 299 and 300:
Page 301 and 302:
Page 303 and 304:
Page 305 and 306:
Page 307 and 308:
Page 309 and 310:
Page 311 and 312:
Page 313 and 314:
Page 315 and 316:
Page 317 and 318:
Page 319 and 320:
Page 321 and 322:
Page 323 and 324:
Page 325 and 326:
Page 327 and 328:
Page 329 and 330:
Page 331 and 332:
Page 333 and 334:
Page 335 and 336:
Page 337 and 338:
Page 339 and 340:
Page 341 and 342:
Page 343 and 344:
Page 345 and 346:
Page 347 and 348:
Page 349 and 350:
Page 351 and 352:
Page 353 and 354:
Page 355 and 356:
Page 357 and 358:
Page 359 and 360:
Page 361 and 362:
Page 363 and 364:
Page 365 and 366:
Page 367 and 368:
Page 369 and 370:
Page 371 and 372:
Page 373 and 374:
Page 375 and 376:
Page 377 and 378:
Page 379 and 380:
Page 381 and 382:
Page 383 and 384:
Page 385 and 386:
Page 387 and 388:
Page 389 and 390:
Page 391 and 392:
Page 393 and 394:
Page 395 and 396:
Page 397 and 398:
Page 399 and 400:
Page 401 and 402:
Page 403 and 404:
Page 405 and 406:
Page 407 and 408:
Page 409 and 410:
Page 411 and 412:
Page 413:
show all

Short Range Transit Plan 2008-2013 - Omnitrans

Create successful ePaper yourself

Delete template?

Save as template?