Annual Report 2012

4 PRESIDENT’S REPORTDear shareholders,In 2012, under the backdrop of the complex external operating environment, the Group persisted in its sound and practical operating stylewith sharp attention on the operating situation, and achieved stable business development and good business results as a result of deepenedstrategic transformation and structural adjustments.Good business performance and stable business transformationAssets and liabilities grew steadily. At the end of 2012, the Group’s total assets increased by 13.77% to RMB13,972,828 million from 2011.Gross loans and advances to customers increased by 15.64% to RMB7,512,312 million; deposits from customers grew steadily, up 13.57%.Operating income increased by 15.81% to RMB462,533 million. In this amount, net interest income increased by 15.97%, and the net interestmargin increased by 5 basis points to 2.75%, despite the interest rate cuts and the expanded range for the floating of deposit and lending rates;net fee and commission income increased by 7.49%, driven by the growth of credit card, consultancy and advisory, wealth management andother businesses, which offset slower growth of income from certain products caused by regulatory and market factors. The Group achieved aprofit before tax of RMB251,439 million, up 14.76% over 2011. Net profit increased by 14.26% to RMB193,602 million. The Group attachedgreat importance to risk prevention and control, actively disposed and mitigated risk exposures, and the asset quality remained stable. Thenon-performing loan ratio was 0.99%, and the ratio of allowances for impairment losses to non-performing loans was 271.29%.Credit structure adjustments were strengthened. CCB’s traditional advantageous businesses were consolidated. Loans to infrastructure sectorsamounted to RMB2,096,129 million, and the increase accounted for 27.04% of the increase in corporate loans. Residential mortgages wereprimarily granted to support customers to buy ordinary apartments for residential purpose, ranking first in the market in terms of both loan balanceand the increase. Loans to small and micro businesses rose by 17.97% to RMB745,453 million. Agriculture-related loans rose by 21.43%.Loans for indemnificatory housing development projects increased by 129.62%. Loans to industries with excess capacity, property developmentprojects, and government financing vehicles were effectively controlled.Strategic businesses developed rapidly. The cumulative number of credit cards issued increased by 8.07 million to 40.32 million, with aspending amount of RMB851,761 million and a loan balance of RMB177,936 million; the core credit card business indicators maintained aleading position. Financial assets of private banking customers rose by 30.19%, and CCB became the first among peers to launch exclusiveonline banking service for private banking customers. The cross-border RMB business developed fast, and the domestic cross-border RMBsettlement business amounted to RMB586,234 million in 2012, up 85.71%. The number of customers of the central finance authorised paymentand non-tax revenue collection agency services, “Xincunguan” business, and contracted futures investors all ranked first in the market. Theassets under custody reached RMB2.70 trillion, up 31.07%. The personal pension accounts in operation totalled 2.56 million, up 25.49%. Thepension assets under custody in operation amounted to RMB24,552 million, up 48.13%. Portfolio structure continued to improve for financialmarket business, with a substantial rise in yield of RMB-denominated debt securities portfolio. The precious metal business grew rapidly. Theunderwriting amounts of short-term commercial papers, intermediate-term notes and private placement bonds all ranked first in the market.Income from new types of financial advisory services reached RMB6,680 million.Integrated operations and overseas development strategy made rapid progress. The strategic synergy between the Bank and its subsidiarieswas enhanced. The total assets of domestic subsidiaries reached RMB92,657 million, and the net profit was RMB1,355 million. The total assetsof overseas entities reached RMB518,579 million, and the net profit was RMB2,334 million. The first tier-two overseas branch was opened inMelbourne, and the overseas network expanded rapidly.Strengthened fundamentals and enhanced capabilities for long-term developmentNetwork distribution was optimised with consolidated customer base. At the end of 2012, the number of domestic operating outlets increasedby 540 to 14,121 over 2011. The number of private banks and wealth management centres was 311, that of personal loan centres wasapproximately 1,200, and that of small business operating centres in “Credit Factory” model was 244. The number of electronic bankingcustomers and the level of electronic channel application rose rapidly, with an increase of 41.07% for personal online banking customers, and anincrease of 54.10% for corporate online banking customers. The ratio of the number of transactions through electronic banking to that throughthe front desk reached 270.30%. E.ccb.com, the e-commerce financial service platform, was successfully launched, and provided its personaland corporate customers with professional e-commerce service and financial support service. The base of customers and accounts expandedsteadily. The number of corporate and institutional customers increased by 20.15%, with a rapid rise in the number of corporate settlementaccounts. The number of individual customers with assets in the Bank increased by 8.92%, in particular, that of private banking customersincreased by 18.82%.12 China Construction Bank Corporation annual report 2012