I527-290 ESRIF Final Report (WEB).indd - European Commission

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7 CO-OPERATION The stated growing complexity of crises
situations and their response needs counts
also for the number of persons, agencies,
authorities and organisations involved in
dealing with crises.
Capabilities aspects comprise:
Communications technology
Technical interface defi nitions
Workfl ows
Language barriers
Legal aspects of information sharing
Multi-organisational dynamics
Cross-border dynamics
Political dynamics
8 COMMUNICATION WITH
THE PUBLIC AND THE
MEDIA
Public media have an immense infl uence
on the perception of the performance of
the Crisis Management and intervention
forces. The may both help and obstruct
Crisis Management activities.
Capabilities aspects comprise:
Preparing the public
Alerting
Reliable information sources during
crisis
De-escalation schemes
Integration of political statements
9 MANAGING RESOURCES Managing resources, in particular critical
resources and volunteers, is essential to be
able to deliver eff ective and effi cient crisis
solutions.
Capabilities aspects comprise:
Integration of volunteer help off ered in
terms of labour, money, tools etc.
Logistics for fast integration
Standards and standard practices
Termination of volunteer help
10 OPERATIONS SUPPORT
(MEDICAL AND PSYCHO-
SOCIAL
Medical and psycho-social support of Crisis
Management operations are vital. Stress
and traumata of victims, eye witnesses and
the response forces itself have a strong
impact on the dimension and magnitude
of a crisis. Eff ective intervention strategies
and related support should be developed
respectively existing approaches
consequently enhanced.
Capabilities aspects comprise:
Stress and Traumata help for victims,
intervention forces and volunteers
Medical emergency provisions
Support for displaced persons,
refugees registration and processing
ESRIF FINAL REPORT - PART 2 • Working Group: Crisis Management
Research and innovation shall
investigate and improve the ability
of all actors to fl exibly cooperate
with multiple organisations in order
to cope with fast developing and
changing crisis situations (multidimensional,
multi-national, multiagency,
spacious or remote, etc.), and
to identify and develop cross-cultural
needs capabilities (e.g. overcoming
language barriers) for crisis managers.
Core area is communications
technology.
Research and innovation shall relate
to the understanding and exploiting
of new forms of addressing public
by Crisis Management actors in
order to cope with the fast spread
of information during a crisis to the
public (e.g. via all forms of media),
and of addressing the media for the
benefi t of crises containment and
overcoming.
Research and innovation should
focus in this area on how to improve
the ability to manage existing
capabilities and (physical) resources
in an optimal way to eff ectively
handle crises, i.e. sharing resources
among diff erent Crisis Management
actors at local, multi-regional, multinational
level and thus facilitating
joint resource allocation.
Research should identify optimum
deployment scenarios of medical and
psycho-social intervention forces.
Tools and methods of intervention
should be improved.