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passionate writ<strong>in</strong>g” (Ellis & Bochner, 2003, p. 734) which contributed to my<br />

understand<strong>in</strong>g dur<strong>in</strong>g the analysis phase of the research.<br />

Data were managed both <strong>in</strong> hard copy and electronically us<strong>in</strong>g different<br />

software programmes. Hard copies of literature were filed by topic and from there<br />

<strong>in</strong>to sequential order of their EndNote reference. Consent forms were filed by case<br />

study number <strong>in</strong> a locked fil<strong>in</strong>g cab<strong>in</strong>et at AUT, <strong>in</strong> a separate drawer away from<br />

tapes and transcripts, which were also stored <strong>in</strong> locked drawers. Similarly<br />

questionnaires were filed <strong>in</strong> the ascend<strong>in</strong>g numerical order I had assigned to each<br />

response and these were kept <strong>in</strong> another locked drawer at AUT. I employed the<br />

follow<strong>in</strong>g computer software programmes for data management: Microsoft Office<br />

Word; EndNote; SPSS 14.0; NVivo 2 ; Inspiration version 8; and Microsoft<br />

PowerPo<strong>in</strong>t3:11.<br />

4.4.5 Trustworth<strong>in</strong>ess and Triangulation: Some Critical Commentary on<br />

Reliability and Validity<br />

Whilst there have been guidel<strong>in</strong>es for establish<strong>in</strong>g validity and reliability<br />

<strong>in</strong> quantitative research s<strong>in</strong>ce the 1940s, similar considerations for qualitative<br />

research have been much more recent (Merriam, 1998a). However:<br />

…regardless of the type of research, validity and reliability are concerns<br />

that can be approached through careful attention to a study‟s<br />

conceptualization and the way <strong>in</strong> which the data were collected,<br />

analysed, and <strong>in</strong>terpreted, and the way <strong>in</strong> which the f<strong>in</strong>d<strong>in</strong>gs are<br />

presented. (Merriam, 1998a, pp. 199-200)<br />

Reliability has been def<strong>in</strong>ed by Mills (2003) as “the consistency with<br />

which our data measures what we are attempt<strong>in</strong>g to measure over time” (p. 87).<br />

For each quantitative question, responses were counted and double-counted on<br />

three separate occasions and statistics generated with the aid of a calculator. In<br />

addition, quantitative data were prepared and <strong>in</strong>serted <strong>in</strong>to SPSS 14 to enable<br />

statistics to be electronically calculated and presented. Given the context and the<br />

ethics procedures <strong>in</strong>volved <strong>in</strong> the anonymous questionnaire, it was not possible to<br />

check <strong>in</strong>terpretations with respondents.<br />

2 In fact, three versions of QSR software was used, N6, NVivo 2, NVivo 7. NVivo 8 was not used for this<br />

study even though it was available.<br />

151

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