Norstar Version - IP Office Info

Setup Auto Attendant Actions
This table allows you to assign which key presses have associated actions for the auto attendant.
· Type: Software level = 6.1
The auto attendant menu options can be varied according to the time of day. These radio buttons are used to select
which set of actions are current displayed and editable within IP Office Manager.
· The button below the key actions table can be used to copy the current set of actions for the selected Type to
all the other types in the current auto attendant. This overrides all the existing settings for actions and
destinations.
· Key
The standard telephone dial pad keys, 0 to 9 plus *, # and Fax.
· Action
The following actions can be assigned to each key.
· No Action
The corresponding key takes no action.
· Dial by Name
Callers are asked to dial the name of the user they require and then press #. The recorded mailbox name
prompts of matching users are then played back for the caller to make a selection. The name order used is set
by the Dial by Name Match Order setting. Users without a recorded name prompt or set to Ex Directory are
not included. Users can record their name by accessing their mailbox and dialing *05.
· Dial By Number
This option allows callers with DTMF phones to dial the extension number of the user they require. No
destination is set for this option. The Direct Dial-By-Number setting above determines how the digits dialed
with this action are used.
· Transfer to Auto Attendant: Software level = 6.1+
This option transfers the caller to another indicated auto attendant. This will skip the greeting menu of that
auto attendant, playing just the current menu options greeting instead.
· Transfer to Greeting: Software level = 6.1+
This option transfers the caller to a set of prompts for recording the emergency greeting and for selecting
whether the emergency greeting is active or not.
· If a system password has been set, the caller is asked to enter that password before they can continue.
· When the emergency greeting is active, it is played to other auto attendant callers before any other auto
attendant greeting.
· When the emergency greeting is active, a warning is displayed on the auto attendant's Alarm Extension.
· Transfer to Number
Transfer the call to the extension or group selected in the Destination field.
· Replay Greeting
Repeat the current menu options greeting.
· Destination
Sets the destination for the Transfer to Number action. The drop down list can be used to select from the
available extension and groups configured on the phone system. This list contains an option to collect voicemail.
For Transfer to Auto Attendant allows selection of the target auto attendant.
· The option 76: Modem can be used to select the V32 modem supported by the first analog trunk. This can be
used for basic remote access for maintenance.
Norstar Version 7.0 Manager Page 112
IP Office Essential Edition
- Issue 03a (21 February 2011)