Norstar Version - IP Office Info

3.4 Group Management
This menu is accessed from the System 41 page by selecting Manage Hunt Groups.
This menu is accessed from the Admin Tasks 42 list by selecting Group Management.
Items marked with a
icon can be programmed from a phone extension.
Configuration Settings: User Setup
A hunt group is a collection of users accessible through a single directory number. Calls to that hunt group can be
answered by any available member of the group. The order in which calls are presented can be adjusted by selecting
different group types and adjusting the order in which group members are listed.
The Group Management menu is used to configure which extensions are members of the different available groups. You
can also indicate which groups a user uses through the User Setup 59 menu.
Group Category Number Ring Mode Description
Hunt Groups 6 Sequential Hunt groups are usable as the coverage destination for incoming
external calls. Six hunt groups may be configured. Each extension can
be a member of several hunt groups.
For each external line, one of the hunt groups can be selected as the
line's Coverage Destination.
Pickup Groups 4 Sequential Users can be configured to pickup a call currently alerting any member
of a pickup group. Four pickup groups can be configured.
Calling Groups 4 Ring All Users can call or transfer calls to a calling group. Four calling groups can
be configured. Calling Group 1 is used by the Simultaneous Page
function.
Night Service
Group
1 Ring All When the phone system is set to night service mode, incoming external
calls other than those routed by DDI are rerouted to the users in the
night service group.
Operator Group 1 Ring All This option is only available for systems with their System Mode set to
PBX System. By default the group contains the first extension on the
system and is used as the default destination for DID calls. It can also
be selected as the destination for incoming SIP calls. For PRI and BRI
trunks it is fixed incoming destination for calls unless DID Mapping is
applied to the call.
Norstar Version 7.0 Manager Page 73
IP Office Essential Edition
- Issue 03a (21 February 2011)