Norstar Version - IP Office Info

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· No Restrictions The user can make outgoing external calls. The Allowed Lists and Disallowed Lists of which the user is a member still apply. · Inside only The user can only make internal calls. · Local only The user can only make outgoing external calls to numbers matching local numbers. Norstar Version 7.0 Manager Page 12 IP Office Essential Edition - Issue 03a (21 February 2011)
1.2.2 Incoming Call Routing Telephony Features: Key System or PBX System Key System Mode For an incoming external call on a line, the following options control where the call is presented: · Coverage Destination The Coverage Destination setting of each line can be used to select whether an incoming call on that line is also presented to one of the following options in addition to alerting on any matching line appearances. · For PRI and BRI trunks, it is not possible to know on which of the trunk's channels incoming calls will arrive. Therefore in most cases, the coverage destination and other settings of each line on the trunk should be set to the same values. · Coverage Extension The call alerts on an intercom button of a selected line coverage extension. The user's call coverage, VMS coverage and call forwarding settings are applied to the call. Any extension can be used as the destination including a phantom extension. · Hunt Group The call is presented, in sequence, to each of the available members of a selected hunt group 73 until answered. Any of the 6 sequential hunt groups can be used as the destination. · Line Appearance Buttons The call will alert on any line appearance buttons that matches the line. Each line has a line number which can be assigned to line appearance buttons on users' phones. Users can answer the call by pressing the alerting line appearance button on their phone. · Number of Lines 47 By default, all analog lines in the system are assigned to line appearance buttons when the system is installed. Lines are assigned for all users starting from button 03 upwards in order of line numbering. · Line Assignment 67 Through individual user button programming, any programmable button can be configured as a line appearance for a particular line. · Auto Attendant Coverage Each line can be configured to send unanswered calls to an auto attendant after a set delay (which can be set to 0 for immediate answer). This can be set to operate when the system is in day and or night service. This is done using the VMS Schedule, VMS Delay - Day, VMS Delay - Night and VMS Auto Attendant settings of each line. The following methods can be used to override the normal call routing detailed above: · DID Mapping For PRI and T1 trunks, if the incoming call matches a configured DID and or ICLID number, the Coverage Destination setting for the DID/ICLID match is used rather than the line's Coverage Destination. · SIP Call by Call Table For SIP trunks, if the incoming call matches a configured URI, it is presented to the extension or group specified in the SIP line's Call by Call Table. · Night Service Group 19 Switching on night service changes the alerting for some lines and the delayed auto attendant coverage (VMS Schedule) operation. PBX System Mode Incoming call routing in PBX System mode is similar to that in Key System mode except for the following: · Calling Groups These additional 4 groups are available as a destination for calls. They can be selected as the destination in the Coverage Destination selection of trunks and in DID Mapping/SIP Call-by-Call tables. A calling group can also be selected as the destination for an auto-attendant transfer. · Operator Group This additional group is available as a destination for calls in DID Mapping and SIP Call-by-Call settings. · ETSI PRI/BRI Trunks In PBX System mode, all incoming call routing is done using the trunk's DID Mapping Table. The table includes a default non-editable entry that routes any calls for which there is no other match to the Operator Group. Norstar Version 7.0 Manager Page 13 IP Office Essential Edition - Issue 03a (21 February 2011)
Page 1 and 2: IP Office Essential Edition Norstar
Page 3 and 4: Contents 1. Telephony Features 1.1
Page 5: Chapter 1. Telephony Features Norst
Page 8 and 9: · Analogue Trunk Card: ATM 4 UNI T
Page 10 and 11: 1.1 What's New in Release 7.0 The f
Page 14 and 15: Coverage Destination Summary Covera
Page 16 and 17: 1.3 Dial Plan Extension Numbering I
Page 18 and 19: 1.4 Date and Time Setting By defaul
Page 20 and 21: 1.7 Phantom Extensions For Release
Page 22 and 23: 1.11 Phone Based Administration Man
Page 24 and 25: Category Setting Access Type Remote
Page 26 and 27: 2. The Manager Application IP Offic
Page 28 and 29: IP Office Essential Edition - Norst
Page 30 and 31: Installing the IP Office Admin Appl
Page 32 and 33: d. If no system is found or an inva
Page 34 and 35: Changing the Initial Discovery Sett
Page 36 and 37: Norstar Version 7.0 Manager Page 36
Page 38 and 39: 2.6 Saving a Configuration to a PC
Page 40 and 41: 2.9 Advanced View This view is used
Page 42 and 43: 2.11 The Admin Tasks List The Admin
Page 44 and 45: 7. In the Select Extension and Daug
Page 46 and 47: 3. Configuration Settings This sect
Page 48 and 49: System Parameters This section is u
Page 50 and 51: 3.2.1 List Management This menu is
Page 52 and 53: 3.2.1.2 Disallowed Lists This menu
Page 54 and 55: 3.2.1.4 Account Code Entries This m
Page 56 and 57: Speed Dials Configured · Filter Th
Page 58 and 59: Licenses Licenses are required for
Page 60 and 61: Configure User List This list shows
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User Buttons · User This drop down
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Making Calls · Auto Dial - Outside
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3.3.1.2 System Programming Features
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3.3.2 User - Advanced Settings This
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Voicemail Settings The Automatic VM
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3.3.3 DND Exception List This menu
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Norstar Version 7.0 Manager Page 74
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3.5 Trunks This menu is accessed fr
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Analog Trunk Setup · Appearance ID
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· Await Dial Tone: Default = 3000m
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3.5.2 BRI Trunk This menu is access
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DID Mapping Table This table is use
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3.5.3 PRI Trunks PRI trunks can be
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· Advanced Setup This option is no
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DID Mapping Table This table is use
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SIP Trunk Setup · Descriptive Name
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Call by Call Table These settings a
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VOIP Parameters · Compression Mode
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3.5.4.2 SIP Templates IP Office Man
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3.5.5.1 ARS Selectors This menu can
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3.5.5.2 Dial Numbers This menu cann
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3.6.1 Door Phone This menu is acces
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3.6.3 SMDR This menu is accessed fr
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3.7 Auto Attendant Setup This menu
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Configure Profiles These are the ge
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Setup Auto Attendant Actions This t
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3.8 Advanced Parameters This menu c
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STUN Settings for Network These set
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SMTP Server Configuration Email can
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4. Button Programming Most Avaya ph
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Function Description LED Loudspeake
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4.3 Absent Message A button set to
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· This function is only supported
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4.21 Idle Line Pickup A button set
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· On BST phones, press FEATURE and
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Chapter 5. Manager Menu Commands No
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5.1 File Menu 5.1.1 Open Configurat
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5.1.5.2 Directories This tab is acc
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5.1.5.4 Visual Preferences This tab
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· Low Any certificate sent by IP O
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5.1.6 Offline 5.1.6.1 Create New Co
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5.1.7.3 System Shutdown Manager Men
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Manager Menu Commands: File Menu Se
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5.1.7.7 Embedded File Management Th
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Manager Menu Commands: File Menu 5.
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5.2 View 5.2.1 Toolbars Manager Men
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5.4 Embedded File Management These
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Chapter 6. Appendix: SMDR Norstar V
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6.1 SMDR Fields The SMDR output con
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Appendix: SMDR: SMDR Fields 29.Exte
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Appendix: SMDR: SMDR Examples Confe
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Appendix: SMDR: SMDR Examples … 1
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Create an offline configuration 43
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Save Configuration Received 38 Save
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Norstar Version 7.0 Manager Page 17
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