Norstar Version - IP Office Info

Configuration Settings: Group Management
Hunt Groups Configured
The groups available on a system are not adjustable. This list is used to display the groups available and select which
group is currently editable in the table below.
· Name: Information only, not editable.
· Number: Information only, not editable.
· Ring Mode: Information only, not editable.
The ring mode of a group sets the order in which members of the group are used.
· Sequential
The available group members are alerted one at a time in sequence starting from the lowest numbered
pickup group extension number to the highest. Ringing calls are picked up in oldest first order.
· Ring All
All the available group members are alerted at the same time.
Assign Users to Group
This table is used to select which extension users are members of the currently selected group.
Group Call Distribution
A line can be configured to present its incoming calls to one of the 6 hunt groups. The incoming calls hunts from one hunt
group extension to the next using the same hunting algorithm as used for an intercom call to that hunt group extension
number. The call rings with the outside call ringing pattern and the display shows caller ID information if any.
If the hunt group extension that is chosen to ring as part of the selection algorithm has a line appearance for the line, then
the call alerts on the line appearance with the standard slow flashing green LED indicative of a ringing call for me. Line
ringing options are overridden and the line always rings immediately. Any other extensions in the hunt group with the line
appearance, that have not been selected as part of the algorithm, will show the slow flashing red LED indicative of a
ringing call but not for me. In addition, any other extensions in the system with the line appearance but not part of the
hunt group, will show the slow flashing red LED indication.
If the hunt group extension that is chosen to ring as part of the selection algorithm does not have a line appearance for
the line, then the call alerts on an intercom button.
When the hunt group extension that is ringing answers the call, the green LED goes steady (red off) and all other
extensions in the system with the line appearance transition to the green off/steady red LED indication.
After three rings the call shall hunt to the next available extension in the hunt group using the hunt algorithm. When the
call hunts the previously alerting extension stops alerting and returns to the idle condition. If the call was ringing on a line
appearance, the line appearance state changes to slow red flashing indicating that the call is ringing elsewhere. If the call
had been ringing on an ICOM appearance, the intercom button appearance is idled.
At any time while the call is hunting from extension to extension, any extension in the system can answer the call by
either touching the line appearance of the line, or using one of the pickup features (active line pickup, call pickup, group
call pickup).
An outside call that hunts never goes to voicemail and will hunt until answered or abandoned.
Outside calls ringing into a hunt group to a targeted extension are eligible for internal forwarding that might be active at
the targeted hunt group extension. The call will be forwarded to another extension and if unanswered, continues hunting
away from the forward-to extension to the next hunt group extension. If forwarding to an outside number is active at the
targeted hunt group extension, then the call is never forwarded and alerts the target normally.
If coverage is active at the targeted hunt group extension, it is not followed and alerts the normal number of rings before
hunting on to the next hunt group extension.
Norstar Version 7.0 Manager Page 75
IP Office Essential Edition
- Issue 03a (21 February 2011)