Norstar Version - IP Office Info

4.35 Wake Up Service
Button Programming: Voice Mailbox Transfer
A Wake Up Service button can be assigned for the first extension in the system only. Using this button, the extension
user can set wake up calls within the next 24-hour period for any other extension.
· If an extension already has a button set to this function, creating another button with this function will
automatically clear the setting from the existing button.
· This function is only supported on a button that includes LED/LCD indicator. The indicator is lit when the function is
enabled.
· Removing the wake up service button from the extension does not remove any existing wake up service alarms
that have been set.
How the Wake Up Service Operates
Using the button, the extension can set a wake up call by specifying the target extension and the time.
· When the scheduled time is reach, the system will make an intercom call to the target extension. The call is
indicated as a Wake Up Call in the display. The wake up call will alert for approximately 30 seconds.
· Wake up calls ignore settings such as Do Not Disturb, forwarding, call coverage and coverage to voicemail.
· If the extension user is on a call:
· For an analog extension, the wake up call is treated as unanswered.
· For other extensions, the wake up call will alert with just an abbreviated ring.
· When a user answers a wake up call, they hear music on hold if available, otherwise they hear silence.
· Once a wake up call is answered, it is treated as being completed and no further call attempts are made.
· If the wake up call is not answered or the extension is busy, the wake up call is rescheduled for 5 minutes later.
· Only 2 attempts are made to send a wakeup call. If neither is answered the wake up call is cleared.
· If a wake up call is already scheduled for an extension, setting up a new wake up call to that extension will erase
the existing wakeup call.
· Wake up calls are shown in the SMDR output with the name "Wake Up Call".
Norstar Version 7.0 Manager Page 131
IP Office Essential Edition
- Issue 03a (21 February 2011)