Norstar Version - IP Office Info

1.4 Date and Time Setting
By default the system is configured to use network time synchronization using the first analog trunk on the card installed
in slot 1 of the system control unit. In that mode it gets its system time and date from the information that the line
provider includes as part of the caller ID information. When network time synchronization is being used, system in a North
American locale can also be configured to apply automatic daylight saving changes.
If the network time synchronization method above cannot be used on a particular system, it needs to be disabled. The
time and date are then set manually. This is all done using a system administrator phone 22 .
1.5 Voicemail Operation
All IP Office Essential Edition - Norstar Version systems include voicemail as standard. By default up to 2 calls can
simultaneously use voicemail services. By adding licenses, this can be increased up to 6 simultaneous calls.
When Do Calls Go To a User's Mailbox?
If a user has voicemail enabled (VMS Cover set to Enabled (the default)), calls directed to ring at that user's extension
go to the user's voicemail after having rung for the time set by the user's Voicemail Coverage Rings setting
(approximately 15 seconds by default). For incoming external calls, this will apply if the user is set as the line's Coverage
Destination.
· The above does not apply for calls altering just on a line appearance button that the user has assigned or alerting
the user as part of a hunt group.
· There are number of methods for a user to switch their VMS Cover setting on or off (through their mailbox, through
the phone menus, or using a VMS Cover 130 button)
· A VMS Transfer 130 button can be configured to let a user transfer calls directly to the mailbox of other users.
When Do Calls Go to an Auto Attendant?
The IP Office Essential Edition - Norstar Version voicemail supports the configuration of up to 9 auto attendant services to
answer and redirect calls. If an auto attendant has been configured, it can be used to answer calls as follows:
· Immediate Auto Attendant Service
One of the auto attendants can be specified as the Coverage Destination for a particular line. The call is
presented immediately to that auto attendant.
· Delayed/Optional Auto Attendant Service
The VMS Schedule setting of each line can be used to set whether unanswered calls should go to a selected auto
attendant. The settings can be enabled for day service, night service 19 , both or never (the default). The delay
used before going to the auto attendant is set by the line's VMS Delay - Day and VMS Delay - Night settings as
appropriate.
Norstar Version 7.0 Manager Page 18
IP Office Essential Edition
- Issue 03a (21 February 2011)