Norstar Version - IP Office Info

Button Programming: Call Coverage
· This function does not require a button that includes lights. However, if set on a button with lights, the green LED
will match whether the function is on or off.
· If the user has this feature enabled, removing this button with turn the feature off.
· Programming the destination and/or the originator onto the call coverage button is optional.
· To access this function without a programmable button:
· On DS phones, press FEATURE and then dial 20.
· On BST phones, press FEATURE and dial 932.
4.9 Call Forwarding
A button set to this function allows the user to redirect all their calls to another number. Extensions with Remote Call
Forwarding enabled can also forward calls externally by specifying a personal speed dial as the destination.
· If an extension already has a button set to this function, creating another button with this function will
automatically clear the setting from the existing button.
· If the user has this feature enabled, removing this button with turn the feature off.
· For analog lines and T1 lines without DID, the extension must be the Line Coverage Extension for that line.
· You can forward outside, intercom, transferred and voice signaled calls.
· You cannot forward group calls, calls to doorphone alert extensions, coverage calls, transfer-return calls and night
service calls.
· The system will only forward calls on lines that have reliable disconnect. For these lines, Hold Disconnect Time must
be set to a value other than 00 (No Detection).
· The extension must have an available line to forward the call to an outside number.
· The system uses the extension’s Automatic Line Selection to determine which line to use for the outgoing call.
· Extension's with Remote Call Forwarding enabled can also forward calls externally by specifying a personal speed
dial (80 to 99) as the destination.
· Specifying * followed by a personal speed dial is used for cell phone connect/mobile twinning. This operates in
the same way as remote call forwarding but rings at both the extension and the external number. Use of cell
phone connect may also require licenses.
· You can also access this option by pressing FEATURE 11 and entering the destination number. To switch
forwarding off enter the extension's own number as the destination.
· Programming the destination and/or the originator onto the call coverage button is optional.
· Extensions configured as doorphone extension or loudspeaker device will ignore any forwarding set on the
extension.
· Do not disturb overrides call forwarding.
· To access this function without a programmable button:
· On DS phones, press FEATURE and then dial 11.
· On BST phones, press FEATURE and dial 4.
4.10 Call Pickup
A button set to this function allows the user to pickup a call alerting at a specified extension. Separate buttons can be
created for each extension for which call pickup is required.
· If an extension already has a button set to this function and target, creating another button with this function to the
same target will automatically clear the setting from the existing button.
· To access this function without a programmable button, press an intercom or call appearance button and dial 6
followed by the extension number.
4.11 Caller ID Inspect
A button set to this function allows the user to see the caller ID of a call on another line without interrupting the current
call to which they are connected.
· If an extension already has a button set to this function, creating another button with this function will
automatically clear the setting from the existing button.
Norstar Version 7.0 Manager Page 125
IP Office Essential Edition
- Issue 03a (21 February 2011)