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ESSENTIAL SKILLS FOR
APPRENTICES
ORAL COMMUNICATION
FRAMEWORK
COOK
NOC 6242
Oral Communication (OC) Learning Outcome: Learners will perform tasks which use speech to give
and exchange thoughts and information.
OC1 Demonstrate
an Understanding
of Oral
Communication
1.1 Differentiate
between oral
and other forms
of
communication
1.2 Identify
purpose of
oral
communication
1.3 Identify the
benefits of
effective oral
communication
1.4 Identify
barriers to
effective oral
communication
1.5 Identify the
risks associated
with ineffective
oral
communication
1.6 Outline ways
to reduce the
risk of
ineffective
communication
OC2
Communicate
Effective
Messages
2.1 Identify
audience
2.2 Identify the
purpose of
communicating
effective
messages
2.3 Organize
thoughts and
ideas
2.4 Communicate
effectively to a
variety of
audiences
OC3 Listen
Effectively
3.1 Identify the
difference
between
listening and
active listening
3.2 Identify the
purpose of
effective
listening
3.3 Identify
active listening
strategies
3.4 Implement
active listening
strategies
OC4 Respond to
Oral
Communication
4.1 Identify the
main idea
4.2 Interpret
verbal
messages
4.3 Clarify
received verbal
messages
4.4 Respond
appropriately to
verbal messages
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Cook
NOC 6242