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ESSENTIAL SKILLS ORAL COMMUNICATION GUIDELINES COOK NOC 6242 Resources: Tools for Success: Soft Skills for the Construction Industry Applied Communications Skills for the Construction Trades Business English and Communication, 5 th Canadian Edition Communicating in the Workplace, 6 th Canadian Edition HVACR 101 (Chapter 10) Effective Workplace Communication, 3 rd Edition Online Resources: https://www.lsneducation.org.uk/user/order.aspxcode=060014 (Teaching speaking and listening; a toolkit for practitioners) https://www.lsneducation.org.uk/user/login.aspxcode=078838&P=078838PD& action=pdfdl&src=XOWEB (Key Skills Support Program: Communication) http://www.mindtools.com/page8.html (Mind Tools: Communication Skills) http://www.khake.com/page66.html Page 67 <strong>Cook</strong> NOC 6242
ESSENTIAL SKILLS ORAL COMMUNICATION GUIDELINES COOK NOC 6242 OC3 Listen Effectively Upon completion of this objective, learners will be able to: 3.1 identify the difference between listening and active listening 3.2 identify the purpose of active listening 3.3 identify active listening strategies 3.4 implement active listening strategies Suggested Strategies and Activities: Discuss the importance of good listening skills in a variety of situations at work Define active listening Identify barriers to effective listening Have learners think about and monitor their listening skills Identify strategies for active listening including paraphrasing, questioning and note-taking Practice strategies for active listening Encourage learners to implement active listening strategies during training and on the job Have learners receive and follow up on messages and instruction Resources: Effective Workplace Communication, 3 rd Edition Tools for Success: Soft Skills for the Construction Industry Applied Communications Skills for the Construction Trades Business English and Communication, 5 th Canadian Edition Communicating in the Workplace, 6 th Canadian Edition HVACR 101 (Chapter 10) Online Resources: https://www.lsneducation.org.uk/user/order.aspxcode=060014 (Teaching speaking and listening: a toolkit for practitioners) https://www.lsneducation.org.uk/user/login.aspxcode=078838&P=078838PD& action=pdfdl&src=XOWEB (Key Skills Support Program: Communication) http://www.mindtools.com/page8.html (Mind Tools: Communication Skills) http://www.khake.com/page66.html http://www.cte.uwaterloo.ca/teaching_resources/teaching_tips/tips_challenges/ effective_communication.pdf (Teaching Tips) Page 68 <strong>Cook</strong> NOC 6242
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Essential Skills Manual Cook NOC 62
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ACKNOWLEDGEMENTS Materials from the
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ESSENTIAL SKILLS INVENTORY ASSESSOR
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ESSENTIAL SKILLS INVENTORY APPENDIX
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ESSENTIAL SKILLS INVENTORY Kinesthe
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ESSENTIAL SKILLS INVENTORY METRIC P
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Essential Skills Inventory
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ESSENTIAL SKILLS INVENTORY LEARNING
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Essential Skills Answer Key
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ORAL COMMUNICATION ESSENTIAL SKILLS
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