Cook - Employer Registry
Cook - Employer Registry
Cook - Employer Registry
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ESSENTIAL SKILLS<br />
ORAL COMMUNICATION<br />
GUIDELINES<br />
COOK<br />
NOC 6242<br />
OC4<br />
Respond to Oral Communication<br />
Upon completion of this objective, learners will be able to:<br />
4.1 identify the main idea<br />
4.2 interpret verbal messages<br />
differentiate among fact, opinion and feeling<br />
distinguish between relevant and irrelevant information<br />
identify the role of non-verbal messages in oral communication<br />
4.3 clarify received messages<br />
ask questions to understand<br />
summarize and restate information<br />
4.4 respond appropriately to verbal messages<br />
Suggested Strategies and Activities:<br />
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Discuss the role of intonation, posture, gestures, tone of voice, facial expression,<br />
and eye movement<br />
Have learners recognize and interpret visual cues (e.g., gestures, facial<br />
expression) to help understand messages<br />
Discuss “vocally produced noises” (e.g., ah)<br />
Have learners brainstorm common “vocally produced noises”<br />
Discuss how emotion can impact oral communication<br />
Have learners listen and respond to the viewpoints of others by asking relevant<br />
questions, offering opinions and/or interpretations<br />
Use suitable resources for discussion (e.g., newspaper or magazine article on<br />
trade-related material)<br />
Have learners judge what information is relevant in verbal messages and traderelated<br />
material<br />
Resources:<br />
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Applied Communication Skills for the Construction Trades<br />
Tools for Success: Soft Skills for the Construction Industry<br />
Effective Workplace Communication, 3 rd Edition<br />
Business English an Communication, 5 th Canadian Edition<br />
Communicating in the Workplace, 6 th Canadian Edition<br />
Online Resource:<br />
<br />
http://www.khake.com/page66.html<br />
Page 69<br />
<strong>Cook</strong><br />
NOC 6242
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