Cook - Employer Registry

ESSENTIAL SKILLS
ORAL COMMUNICATION
GUIDELINES
COOK
NOC 6242
OC3
Listen Effectively
Upon completion of this objective, learners will be able to:
3.1 identify the difference between listening and active listening
3.2 identify the purpose of active listening
3.3 identify active listening strategies
3.4 implement active listening strategies
Suggested Strategies and Activities:
Discuss the importance of good listening skills in a variety of situations at work
Define active listening
Identify barriers to effective listening
Have learners think about and monitor their listening skills
Identify strategies for active listening including paraphrasing, questioning and
note-taking
Practice strategies for active listening
Encourage learners to implement active listening strategies during training and
on the job
Have learners receive and follow up on messages and instruction
Resources:
Effective Workplace Communication, 3 rd Edition
Tools for Success: Soft Skills for the Construction Industry
Applied Communications Skills for the Construction Trades
Business English and Communication, 5 th Canadian Edition
Communicating in the Workplace, 6 th Canadian Edition
HVACR 101 (Chapter 10)
Online Resources:
https://www.lsneducation.org.uk/user/order.aspxcode=060014 (Teaching
speaking and listening: a toolkit for practitioners)
https://www.lsneducation.org.uk/user/login.aspxcode=078838&P=078838PD&
action=pdfdl&src=XOWEB (Key Skills Support Program: Communication)
http://www.mindtools.com/page8.html (Mind Tools: Communication Skills)
http://www.khake.com/page66.html
http://www.cte.uwaterloo.ca/teaching_resources/teaching_tips/tips_challenges/
effective_communication.pdf (Teaching Tips)
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Cook
NOC 6242