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ESSENTIAL SKILLS ORAL COMMUNICATION GUIDELINES COOK NOC 6242 OC4 Respond to Oral Communication Upon completion of this objective, learners will be able to: 4.1 identify the main idea 4.2 interpret verbal messages differentiate among fact, opinion and feeling distinguish between relevant and irrelevant information identify the role of non-verbal messages in oral communication 4.3 clarify received messages ask questions to understand summarize and restate information 4.4 respond appropriately to verbal messages Suggested Strategies and Activities: Discuss the role of intonation, posture, gestures, tone of voice, facial expression, and eye movement Have learners recognize and interpret visual cues (e.g., gestures, facial expression) to help understand messages Discuss “vocally produced noises” (e.g., ah) Have learners brainstorm common “vocally produced noises” Discuss how emotion can impact oral communication Have learners listen and respond to the viewpoints of others by asking relevant questions, offering opinions and/or interpretations Use suitable resources for discussion (e.g., newspaper or magazine article on trade-related material) Have learners judge what information is relevant in verbal messages and traderelated material Resources: Applied Communication Skills for the Construction Trades Tools for Success: Soft Skills for the Construction Industry Effective Workplace Communication, 3 rd Edition Business English an Communication, 5 th Canadian Edition Communicating in the Workplace, 6 th Canadian Edition Online Resource: http://www.khake.com/page66.html Page 69 <strong>Cook</strong> NOC 6242
ESSENTIAL SKILLS ORAL COMMUNICATION GUIDELINES Appendix A COOK NOC 6242 Resources: Applied Communications Skills for the Construction Trades Stephan A. Rigolosi Pearson Education Inc., 2002 ISBN 0-13-093355-4 Business English and Communication, 5 th Canadian Edition Lyn R. Clark et al McGraw-Hill Ryerson Limited, 1996 ISBN: 0-07-551777-9 (Teacher’s Edition) Communicating in the Workplace, 6 th Canadian Edition Margaret Dombeck et al McGraw-Hill Ryerson Limited, 2003 ISBN: 978-0-07090-814-7 Effective Workplace Communications - Skills for Success in Life and on the Job, 3rd Edition Marsha Ludden JIST Works, 2007 ISBN: 978-1-59357-433-8 www.jist.com HVACR 101 Air Conditioning Contractors of America PHCC Educational Foundation Refrigeration Service Engineers Society Delmar CENGAGE Learning, 2009 ISBN: 13-978-1-4180-663-5 Tools for Success - Soft Skills for the Construction Industry, 2 nd Edition National Centre for Construction Education and Research Pearson Education Inc., 2004 ISBN: 0-13-109194-8 All online resources listed in this document were operational at time of publication. Page 70 <strong>Cook</strong> NOC 6242
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Essential Skills Inventory
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