Cook - Employer Registry
Cook - Employer Registry
Cook - Employer Registry
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ESSENTIAL SKILLS<br />
ORAL COMMUNICATION<br />
GUIDELINES<br />
COOK<br />
NOC 6242<br />
Learners will perform tasks which use speech to give and exchange<br />
thoughts and information<br />
Introduction<br />
Success in technical training and effective job performance require strong Essential<br />
Skills. Although all Essential Skills contribute to success, this guide is intended to<br />
help apprentices develop positive oral communication for their trade. Competence<br />
in oral communication provides the foundation for better performance in technical<br />
training, on the job, and when mentoring new apprentices.<br />
Strong oral communication skills are required in every occupation. In fact, many<br />
surveys indicate that it is one of the most highly valued skills among employers as<br />
it is intimately tied to everyday workplace functions. Oral communication in trade<br />
occupations is usually presented face-to-face, by telephone, or by two-way radio<br />
with a number of factors affecting the transfer of the message.<br />
The following guide is an introduction to the basic principles and methods of oral<br />
communication with an emphasis on the importance of speaking, listening, and<br />
interacting in the context of customer service and interpersonal communication.<br />
A list of resources (see Appendix A) has been outlined for each objective in the Oral<br />
Communication curriculum framework and, where possible, includes online website<br />
materials that complement these resources. All information is presented in a<br />
generic manner; the contextualization to specific trades will be found in the<br />
expected tasks of each trade determined by the instructor.<br />
The list of resources has been designed to act only as a guide and may, therefore,<br />
need to be adapted to meet the needs of individuals or groups. It is the role of you,<br />
the instructor, to choose materials and deliver its content as it best suits individual<br />
learner needs. A variety of materials are listed under each set of competencies for<br />
this purpose.<br />
Oral Communication in Trades Occupations<br />
To make the most of technical training, apprentices need to develop strategies for<br />
effective listening, as well as the confidence and speaking skills to ask for help.<br />
These same strategies are used in the workplace to interact with co-workers,<br />
supervisors, workers in other trades, suppliers and customers. Understanding the<br />
many elements in the communications process helps apprentices send clear<br />
messages and understand the messages received.<br />
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<strong>Cook</strong><br />
NOC 6242