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Pan-Pacific Conference XXXIV. Designing New Business Models in Developing Economies

This publication represents the Proceedings of the 34th Annual Pan-Pacific Conference being held in Lima, Peru May 29-31, 2017. The Pan-Pacific Conference has served as an important forum for the exchange of ideas and information for promoting understanding and cooperation among the peoples of the world since 1984. Last year, we had a memorable conference in Miri, Malaysia, in cooperation with Curtin University Sarawak, under the theme of “Building a Smart Society through Innovation and Co-creation.” Professor Pauline Ho served as Chair of the Local Organizing Committee, with strong leadership support of Pro Vice-Chancellor Professor Jim Mienczakowski and Dean Jonathan Winterton.

This publication represents the Proceedings of the 34th Annual Pan-Pacific Conference being held in Lima, Peru May 29-31, 2017. The Pan-Pacific Conference has served as an important forum for the exchange of ideas and information for promoting understanding and cooperation among the peoples of the world since 1984. Last year, we had a memorable conference in Miri, Malaysia, in cooperation with Curtin University Sarawak, under the theme of “Building a Smart Society through Innovation and Co-creation.” Professor Pauline Ho served as Chair of the Local Organizing Committee, with strong leadership support of Pro Vice-Chancellor Professor Jim Mienczakowski and Dean Jonathan Winterton.

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Purchase <strong>in</strong>tention<br />

Purchase <strong>in</strong>tention has been def<strong>in</strong>ed as how<br />

susceptible a person can be to different stimuli such<br />

as brand<strong>in</strong>g, advertis<strong>in</strong>g, previous experience, and<br />

he carry<strong>in</strong>g out of a purchas<strong>in</strong>g behavior. This has<br />

focused the attention of many psychologists and<br />

economists to understand what variables <strong>in</strong>fluence<br />

the creation of favorable attitudes toward brands,<br />

and from this, what <strong>in</strong>fluence they have on<br />

<strong>in</strong>tentions to purchase [26][22][7][27][9]. Although<br />

the focus of this research is not to measure<br />

purchas<strong>in</strong>g behavior <strong>in</strong> new products, the statement<br />

of the purchase <strong>in</strong>tention of a product appears to be<br />

sufficient when seek<strong>in</strong>g to predict such behavior<br />

which requires consideration of new variables [35].<br />

THEORETICAL FRAMEWORK<br />

The research proposal expects to determ<strong>in</strong>e if us<strong>in</strong>g<br />

all the set of variables of brand equity and perceived<br />

risk at the same time can <strong>in</strong>fluence and improv<strong>in</strong>g<br />

the purchase <strong>in</strong>tention <strong>in</strong>dicator, with consumer<br />

attitude as a mediat<strong>in</strong>g variable. The theory<br />

supports the possible <strong>in</strong>fluence of the attitude on<br />

purchase <strong>in</strong>tention, consider<strong>in</strong>g the latter as the<br />

result of the brand equity and the perceived risk on<br />

the consumer.<br />

In addition, and accord<strong>in</strong>g with Bagozzi there are<br />

two additional groups of attitudes, evaluative<br />

attitudes and emotional attitudes whose have to be<br />

<strong>in</strong>cluded <strong>in</strong> this research. These support the theory<br />

about the <strong>in</strong>fluence on purchase <strong>in</strong>tention us<strong>in</strong>g the<br />

attitude as the variable that can <strong>in</strong>fluence or affect<br />

the results over consumer [10][11][12][17].<br />

The model used Structural Equation Model, because<br />

it allows the simultaneous analysis of the latent<br />

variables, which can only be measured by observed<br />

variables through calculation of the various tests<br />

and statistical <strong>in</strong>dices. See the research proposal<br />

model <strong>in</strong> Figure 1<br />

Brand<br />

Awareness<br />

Images<br />

Associations<br />

Perceived<br />

Quality<br />

Loyalty<br />

Social<br />

Risk<br />

F<strong>in</strong>ancial<br />

Risk<br />

Functional<br />

Risk<br />

Psychological<br />

Risk<br />

Physical<br />

Risk<br />

Time<br />

Risk<br />

Brand<br />

Equity<br />

Perceived<br />

Risk<br />

Subjective<br />

Norm<br />

Figure 1: Research proposal model<br />

Attitude<br />

Perceived<br />

Behavioral<br />

Control<br />

Attitude<br />

Towards<br />

Purchase<br />

Intention<br />

The model suggests purchase <strong>in</strong>tention as dependent<br />

variable, brand equity and perceived risk as<br />

<strong>in</strong>dependent variables and consumer attitude. As<br />

mediat<strong>in</strong>g variable. The model also considers<br />

latent variable: The model considers brand equity,<br />

perceived risk and consumer attitude as latent<br />

variables. Observed variable: The model considers<br />

four variables of brand equity, six variables of<br />

perceived risk and three variables of consumer<br />

attitude as observed variables.<br />

Hypothesis<br />

The research consider<strong>in</strong>g the follow<strong>in</strong>g hypotheses:<br />

H1: Perceived risk <strong>in</strong>fluence purchase <strong>in</strong>tention<br />

directly and through the mediat<strong>in</strong>g variable of<br />

attitude;<br />

H2: Perceived risk has an <strong>in</strong>fluence on brand equity<br />

of the soluble coffee brand;<br />

H3: Brand equity has an <strong>in</strong>fluence on perceived risk<br />

of the soluble coffee brand;<br />

H4: Brand equity of the soluble coffee brand has an<br />

<strong>in</strong>fluence on consumer attitude and thus on purchase<br />

<strong>in</strong>tention; and<br />

H5: Brand equity and perceived risk have an<br />

<strong>in</strong>fluence on consumer attitude and thus on purchase<br />

<strong>in</strong>tention of the soluble coffee brand;<br />

RESEARCH DESIGN<br />

This research has been approached from a positivist<br />

paradigm, with a deductive approach that applies<br />

statistical techniques to get to know to what extent<br />

the purchase <strong>in</strong>tention can be affected if the<br />

perceived risk, brand equity and attitude are taken<br />

as a whole.<br />

This research is of the correlational type that aims,<br />

through an analysis of cause-effect, to determ<strong>in</strong>e the<br />

degree of <strong>in</strong>fluence of different <strong>in</strong>dependent<br />

variables on the dependent variable. This<br />

confirmatory study, seeks to know the extent that<br />

variables are related [19]. The correlation test is<br />

considered to test hypotheses of causal relationships<br />

and tries to identify the <strong>in</strong>fluence of the brand<br />

equity and perceived risk on purchase <strong>in</strong>tention<br />

through attitude as the moderat<strong>in</strong>g variable [16][34].<br />

Sampl<strong>in</strong>g frame<br />

The city selected for this research is Bogotá. It had<br />

the largest share of soluble coffee sales at the end of<br />

2016. The population will be limited to heavy users<br />

with<strong>in</strong> soluble coffee category, men and women<br />

between 20 and 55 years old, equivalent to<br />

6’509,481 people. The socioeconomic level from<br />

two to six, represent<strong>in</strong>g 92% of the population.<br />

Sampl<strong>in</strong>g procedure<br />

The research will be of a probabilistic type, and it<br />

will use a proportional stratified sample. The<br />

cartography or official list of neighborhoods and<br />

localities of Bogotá’s urban areas will be used <strong>in</strong> the<br />

research. The sampl<strong>in</strong>g technique divides the<br />

sample <strong>in</strong> different groups, (a) locality (areas), (b)<br />

neighborhood, (c) household, (d) people and unit of<br />

research, consider<strong>in</strong>g this as a multi-stage sampl<strong>in</strong>g.<br />

Instrument<br />

The variables of brand equity construct will be<br />

measured on a 7 po<strong>in</strong>t scale (Likert scale), where<br />

one means strongly disagree and seven means<br />

strongly agree [14]. Brand equity will be measure<br />

with 21 items. The variables of perceived risk<br />

construct will be measured on a 7 po<strong>in</strong>t scale<br />

(Likert scale), where one means strongly disagree<br />

and seven means strongly agree [33] Perceived risk<br />

will be measure with 18 items. The variables of<br />

attitude construct will be measured on a 7 po<strong>in</strong>t<br />

scale (Likert scale), where one means strongly<br />

disagree and seven means strongly agree [3]<br />

[4][11][12][13]. Attitude will be measured with 25<br />

items.<br />

Internal consistency was measured through<br />

Cronbach's alpha coefficient<br />

199

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