chapter 6 - Malaysia Productivity Corporation ( MPC)

Box 5.1: Knowledge Content Study in Enterprises (MyKe)
The study of Knowledge Content in key economic sectors was an initiative by the Economic Planning
Unit, Prime Minister’s Department (EPU), Malaysia, carried out at both industry and sectoral level.
To achieve this, the Knowledge Content (MyKe) Survey, conducted by both the Department of Statistics
and EPU in collaboration with the Georgia Institute of Technology, United States was implemented in
2003 (MyKe I) and in 2007 (MyKe II), involving 2,433 firms from 21 economic sectors.
Box 5.1: Knowledge Content Study in Enterprises (MyKe)
21 Economic Sectors (Manufacturing, Services and Other Sectors)
1. Agriculture 12. Tertiary Education Services
2. Food Processing 13.
3. Chemicals, Petroleum, Pharmaceuticals 14. Tourism Services
4. Rubber and Plastic Products 15. Health Services
5. Wood-based Products 16. Information Technology Services
6. Fabricated Metals 17. Business Services
7. Automotive 18. Wholesale and Retail Trade
8. Transport Equipment 19. Telecommunications and Courier
9. Textile, Wearing Apparel & Footwear 20. Transportation Services (Ports, Airports,
Shipping)
10. Electrical and Electronics
11. Machinery and Instruments 21. Construction
The objective of the MyKe survey was to assess the knowledge content characteristics and constraints of
21 key sectors in Malaysia towards enhancing policy making for the knowledge economy.
MPC has been given the responsibility to implement the intervention programme which targeted to
have participation of 70 firms in 2011 and an anticipated 130 firms in 2012. This project depends upon
both the innovative and synergistic efforts among technology, people, organisation and culture.
The intervention programme was divided into three phases:
1. Phase I – Diagnostic;
2. Phase II – Intervention; and
3. Phase III – Business Excellence Assessment Audit;
A number of 70 firms had successfully undergone the intervention programme in 2011.
Phase I – Diagnostic
Each firm was diagnosed using the Business Excellence Framework (BEF) assessment. The BEF consists
of seven criteria which are Leadership, Planning, Information, Customer, People, Process and Business
Result.
80 Productivity Report 2011/2012