chapter 6 - Malaysia Productivity Corporation ( MPC)

is a recognition to organisations which had
achieved a standard of excellence based on the
Business Excellence Framework. The membership
will facilitate intervention and the nurturing of
companies to alleviate their business performance
and indirectly prepare them to become a global
player.
Among the programmes proposed in 2012 are:
• Business Excellence for the Services
Sector
Recognising the importance of the services sector’s
contribution to the economy, a new Business
Excellence instrument for the services sector will
be developed in 2012. The objective is to enhance
the capacity of the services providers to meet the
challenges of liberalisation and the dynamic global
economic changes.
• Strengthening Strategic Alliances
and Collaboration
MPC has identified several GLCs and large anchor
companies to intensify its efforts in promoting the
Business Excellence Framework.
• Higher Education Institutions
MPC proposed to introduce the Business Excellence
Framework in two modules:
i. To the post-graduates as part of their practical
business projects (hands-on); and
ii. To the undergraduate as one of their elective
CHAPTER 9
subjects. This is with the objective of giving
prior exposure to those in pre-employment
so that they can embrace the philosophy
of business excellence and put them into
practice when they start work.
• Regional/International
Collaboration
Exposure to international practices and acquired
knowledge of best practices and benchmarks in
the region for example Singapore and Thailand.
• Certification Programmes
MPC is introducing Certification Programmes for
Business Excellence practitioners, assessors and
consultants. The objective of the programme is to
develop expertise and expand the capabilities of
the Business Excellence Communities.
INSTITUTIONALISING KNOWLEDGE
MANAGEMENT CULTURE
Knowledge Management (KM) is an integrated
approach and multi-disciplinary system for creating,
sharing and applying knowledge to enhance
organisational productivity, competitiveness,
profitability and growth.
KM two key functions are firstly, knowledge
transformation which is taking the initiatives by
translating information and data into knowledge
through data analysis, provide real time knowledge
for effective decision making and expand both
tangible and intangible productivity indicator
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