chapter 6 - Malaysia Productivity Corporation ( MPC)

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INDEX Malcolm Baldrige National Quality Award 73 Manufacturing sector 91, 154, 155, 156, 158, 159, 166, 168, 170, 171, 172, 173 Marginally 20 Marketing 24, 69, 88, 118, 119, 134, 170, 182, 184, 185, 216 Material Flow Cost Accounting 72, 92, 93 Mindset 67, 69, 71, 220 Minimum wage 173 Mining sector 10, 14, 21 Ministry 55, 94, 123, 133, 165, 180, 213 Model 21, 32, 33, 69, 73, 74, 92, 93, 94, 95, 122, 146, 150, 170, 187, 188, 190, 191, 193, 207, 212, 214, 220, 221, 222, 223 Modern Business Licensing 13 Modern jobs 172, 216 Modernising 38, 44, 56, 57, 58, 62, 118, 212, 213, 216 Molecular 192 Monitoring 57, 87, 112, 113, 193, 195, 213, 214, 217 N National Agro-Food Policy 13, 192 National Quality Award 73 NKEA 20, 40, 98, 106, 107, 111, 117, 118, 122, 135, 137, 154, 162, 165, 166, 171, 179, 181, 183, 193 O OECD 11, 35, 53, 54 Openness 26, 46, 47, 51, 54 Organic 182, 189, 194, 195 Outcome 27, 51, 63, 70, 71, 77, 94, 148, 149, 203, 204, 211, 214, 221, 222 Output 18, 20, 21, 22, 24, 26, 72, 77, 92, 98, 100, 101, 102, 103, 138, 150, 155, 158, 159, 161, 164, 172, 176, 177, 185, 193, 212 Outsourcing 6, 100, 103, 119, 122, 134, 191 Ownership 46, 47, 56, 199 P Paperless pick systems 101 Patent 43 PEMUDAH 13, 38, 51, 57, 107, 213 Permit 38, 57, 58, 59, 60, 61, 62 Pillars 28, 29, 194 Polarisation 26 Policies 32, 33, 38, 40, 53, 54, 107, 108, 115, 133, 182, 203 Precision 88, 92, 194, 195 Product diversification 171 <strong>Productivity</strong>-driven 13 Profitable 33, 38, 128 Proposals 55, 76 Prosperity 24, 32, 198 Protectionism 52 Public investment 170 Q Quality Management Excellence Award 69, 72, 94 Quality of Life Index 198, 200, 201 Quality of Work Life 72, 204, 206, 211, 216 R R&D Intensity 24 Ranked 33, 35, 36, 38, 40, 51, 102, 122, 124, 125, 126, 198, Real estate and business service 3, 6, 99 Realisation 21 Reform 53, 62 Regulation 38, 40, 44, 53, 54, 55, 56, 57, 58, 62, 63, 135, 182, 185, 193, 212, 213, 214, 216, Regulatory 24, 50, 51, 53, 54, 55, 62, 107, 212, 214, 216 Renewable energy (RE) 166 Research and development (R&D) 24, 35, 40, 43, 44, 46, 50, 115, 145, 170, 171, 173, 185, 186, Retrenchment 28 Revenue 38, 112, 118, 149, 223 263
INDEX Review 28, 29, 38, 50, 53, 54, 55, 57, 60, 61, 62, 63, 69, 72, 73, 75, 83, 94, 107, 108, 124, 135, 182, 212, 214, 216 Roadmap 66, 69, 71, 73, 143, 223 S Semi-skilled 26 Services sector 13, 20, 40, 66, 98, 99, 101, 102, 103, 104, 108, 110, 114, 215 Shared services outsourcing 6, 100, 121, 122 Sharing scheme 28, 29 Simplification 57 Six sigma 71 Small group activities 71 Solid state lighting (SSL) 163 Sophisticated 35, 40, 43, 45, 46, 47, 114, 125 Source of growth 44 Stakeholders 29, 53, 55, 56, 76, 77, 79, 147 Standard 29, 32, 47, 51, 58, 75, 78, 81, 84, 87, 92, 103, 105, 111, 124, 125, 132, 182, 188, 191, 195, 211, 212, 215 Statutory 61 Strategy 24, 55, 62, 72, 77, 108, 119, 121, 166, 171, 172, 182 Subsidies 27 Supply chain disruption 155 Surplus 27, 36 Sustainability 32, 33, 90, 105, 134, 166, 168, 171, 181, 185, 187 Sustainable 14, 32, 66, 73, 79, 90, 91, 93, 105, 108, 111, 112, 165, 166, 194, 195 Sustainable Achieved via Energy Efficiency (SAVE) 166 Swiftlet breeding 10, 20 T Talent 40, 44, 103, 132, 134 Tariff 40, 103 Taxes 27, 38 Technological Capabilities 24 Technology 24, 26, 32, 40, 71, 74, 80, 87, 91, 103, 105, 106, 109, 110, 111, 112, 113, 114, 115, 116, 119, 121, 125, 126, 129, 135, 137, 144, 165, 169, 170, 173, 181, 186, 190, 199, 203, 216 264 Tender 38 Theory 32, 33 Time management 170 Total Factor <strong>Productivity</strong> (TFP) 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 100, 101, 102, 103, 168, 169, 216 Total Quality Management (TQM) 85, 170 Tourism 7, 8, 40, 80, 98, 107, 108, 122, 123, 124, 125, 131, 132, 133, 134, 135, 170 Traceability 106, 112, 185, 186, 193 Trading 62, 63, 101, 107, 110, 156 Transactions 57, 100, 119 Transition 45, 173 Transparency 28, 38, 40, 53, 54, 57, 62 Transparent 38, 47, 53, 54, 57 Transport and storage 7, 102, 104 Turnaround 63, 102 U Unit labour cost 104, 109, 116, 121, 126, 127, 130, 158,162, 165, 167 Upstream activities 166, 167, 171 Utilisation 18, 88, 91, 101, 109, 110, 118, 148, 149, 170, 176 Utilised 26, 72 Utilities 8, 103 V Veterinary 180, 185 Vintage 22 W Wages 22, 24, 27, 28, 29, 165, 169, 172 Waste reduction 71 Weighted 22, 74, 221 Well-being 32, 50, 103, 111, 198, 203, 204, 206, 211 Wholesale and retail trade 5, 80, 98, 100, 101, 115, 116, 117 Wireless technology 13 Work improvement team 71
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MALAYSIA
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STATUTORY REQUIREMENTS In accordanc
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organisation level will further str
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Besides analysis on productivity pe
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CONTENTS MESSAGE FROM MINISTER vi S
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CONTENTS PART 3: SYNERGY THROUGH PU
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CONTENTS Chapter 8: Productivity Pe
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REPORT HIGHLIGHTS PRODUCTIVITY PERF
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The productivity of the services se
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CHAPTER 1 PRODUCTIVITY PERFORMANCE
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Figure 1.2: Productivity Growth by
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for broadband services was also sup
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The other services sub-sector recor
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Manufacturing sector The productivi
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productivity of the sector was impa
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target to become a high-income econ
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Towards A High Income Economy CHAPT
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SOURCES OF MALAYSIA’S ECONOMIC GR
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Box 2.1: Productivity Measurement U
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28 Productivity Report 2011/2012 Bo
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CHAPTER 3 MALAYSIA AND INTERNATIONA
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Chart 3.2: IMD Competitiveness Mode
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Malaysia among the top 20 with coun
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Figure 3.3: Economic Performance Ma
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Figure 3.4: Government Efficiency E
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Figure 3.5: Business Efficiency Ext
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economies were already in the innov
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BOX 3.1: CHARACTERISTICS OF INNOVAT
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Characteristics of Selected Top Inn
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CHAPTER 4 MODERNISING BUSINESS REGU
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The Government took a significant s
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egulations in addressing an identif
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The Best Practice Regulation Handbo
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Box 4.1: Enhancing Malaysia’s Com
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Government Agency : Certi�cation
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START NFP Plan Verification OSC DBK
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The following improvements are reco
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ESCALATING ENTERPRISE INNOVATION AN
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Box 5.1: Knowledge Content Study in
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Efficient delivery time is vital to
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Group A (North) China Hong Kong Jap
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. ICQCC 2011, YOKOHAMA, JAPAN 11 th
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Over production is caused by: • I
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Box 5.4: Green Productivity (GP) fo
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Box 5.5: Enhancing Productivity thr
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Box 5.6: Achieving Excellence throu
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PART 3 SYNERGY THROUGH PUBLIC-PRIVA
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PRODUCTIVITY PERFORMANCE OF THE SER
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Box 6.1: Benchmarking for Education
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Box 6.2: Measuring Performance of P
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Box 6.3: Building Information Model
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CHAPTER 7 PRODUCTIVITY PERFORMANCE
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quarter of the year, the global sup
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CHAPTER 7 Figure 7.3: Productivity
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Figure 7.6 shows that labour remune
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increased to RM35,300 million in 20
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enable the sub-sector to face signi
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cost per employee had significantly
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The industry experienced a nominal
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CHAPTER 7 Figure 7.10: TFP Growth o
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in particular E&E. This sub-sector
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Furthermore, it can be observed tha
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PRODUCTIVITY PERFORMANCE OF THE AGR
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Box 8.1: Innovative Farming Practic
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PART 4 SUSTAINING THE QUALITY OF LI
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NATION’S QUALITY OF LIFE ASPIRATI
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Sources: Preliminary Report, Malays
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Page 233 and 234: NATION’S QUALITY OF LIFE ASPIRATI
Page 239 and 240: Box 9.1: Best Practices in Work Lif
Page 241 and 242: Box 9.2: National Customer Satisfac
Page 243 and 244: Application of National Customer Sa
Page 246 and 247: APPENDICES
Page 248 and 249: APPENDIX A - PRODUCTIVITY ii. Subtr
Page 250 and 251: APPENDIX A - PRODUCTIVITY 8.2 Labou
Page 252 and 253: APPENDIX A - PRODUCTIVITY 8.5 Proce
Page 254 and 255: APPENDIX C - COMPETITIVENESS TERMIN
Page 256 and 257: APPENDIX D - REGULATORY REVIEW TERM
Page 258 and 259: APPENDIX D - REGULATORY REVIEW Nati
Page 260 and 261: APPENDIX E - TECHNICAL NOTES TERMIN
Page 262 and 263: APPENDIX E - TECHNICAL NOTES Output
Page 264 and 265: APPENDIX E - TECHNICAL NOTES 243
Page 266 and 267: APPENDIX F - CONTRIBUTION BY SUB-SE
Page 268 and 269: MPC CONSULTATIVE PANELS CONSULTATIV
Page 270 and 271: MPC CONSULTATIVE PANELS CONSULTATIV
Page 272 and 273: PARTNERSHIP Economic Planning Unit
Page 274 and 275: MPC CONSULTATIVE OFFICE ADDRESSES P
Page 276 and 277: MPC REFERENCES CONSULTATIVE PANELS
Page 278 and 279: MPC ACRONYMS CONSULTATIVE AND ABBRE
Page 280 and 281: MPC ACRONYMS CONSULTATIVE AND ABBRE
Page 282 and 283: INDEX Culture 28, 46, 47, 67, 71, 7
Page 286: TRANSFORMATION INNOVATION PARTNERSH
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