chapter 6 - Malaysia Productivity Corporation ( MPC)

The objectives in Phase I are:
• To identify the level and performance of system management practices and processes to increase
productivity, excellence in business performance and competitiveness through Enterprise
Diagnostic Survey;
• To measure the performance level of firms in conformance to the BEF; and
• To recommend intervention programmes according to the needs of the firms.
Phase II – Intervention
The intervention programme was executed to significantly enhance industry knowledge content for
MyKe Firms (SMEs) towards achieving higher productivity and competitiveness. Some of the initiatives
undertaken include training and skills improvement programme as well as promotion programme for
firms with the aim to reduce the gap of the knowledge content between SMEs and large enterprises.
The objectives in Phase II are:
• To disseminate awareness on creative culture and innovation in firms;
• To measure the productivity status of the firms;
• To enhance knowledge of the employees through the productivity and innovation programmes
organised by MPC; and
• To apply the knowledge gained from the intervention programme within the firm.
Phase III – Business Excellence Assessment Audit
After the intervention programme, all the 70 firms were reassessed using BEF to gauge their productivity
and business performance improvement. The scoring was compared between before and after the
intervention to see whether there is any short term impact to the firms.
The objectives in phase III are:
• To measure the level of excellence of the firms after the intervention; and
• Firms which achieved a score of more than 400 marks in the Business Excellence Audit Assessment
will be categorised in the Malaysia Productivity and Innovation Class (MPIC) member list.
Among the achievement of the project are:
73% of the 70 companies were successfully certified with various quality certifications such as ISO series
certifications, Quality Environment (5S), Occupational Health & Safety Management System (OHSAS),
Good Manufacturing Practices (GMP), Hazard Analysis Critical Control Points (HACCP) and QLassic. This
exercise had benefited the companies by enabling them to acquire international standards which will be
a competitive advantage to them.
The project had managed to reduce reject rate of the companies. The intervention programme which
emphasises on the best practices of organizational quality management had assisted the companies to
manage their reject rate. On average, 96.0% out of 47 manufacturing companies recorded a rejection
rate of less than 5.0 % compared to 47.0% before the start of the project.
Productivity Report 2011/2012
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