chapter 6 - Malaysia Productivity Corporation ( MPC)

Local ICT companies must consider cooperating
with multinational companies to forge partnerships
and alliances and joint ventures for technology
transfer to take place. Local telecommunication
companies should look at areas in which they can
collaborate among themselves to lower the cost of
infrastructure and gain economies of scale.
It is increasingly important for the ICT services
to look for new ways to compete in the global
marketplace. Local ICT companies must increase
their international presence by exporting services
globally.
Government policies and the level of technological
innovation in the country will shape the future
of the ICT services. Policy makers must develop
policies that strategically foster the growth of
the industry for both domestic and international
expansion as well as attracting multinationals
to invest in this services. The ICT services should
look at developing more software and broadband
content locally. A strong R&D culture will provide an
ideal platform to develop new tools and processes.
The broadband divide should be narrowed to
achieve nationwide connectivity for residential
and business customers. To close the digital
divide, a combination of approaches should be
used, including targeted outreach programmes
to rural population emphasising the benefits of
broadband, reducing broadband access fees to
make it more affordable, introducing applications
and content that would drive broadband Internet
usage as well as increasing investment in network
coverage to enable broadband access.
Malaysia should invest in next generation ultrafast
broadband infrastructure and services. This
CHAPTER 6
will help to attract foreign direct investment and
improve national competitiveness by facilitating
the knowledge-based economy as well as creating
knock-on effects in other sectors.
There is a need to invest more in technology
training and education. ICT jobs are becoming
increasingly complex, demanding and specialised.
Developing local expertise and ensuring a ready
supply of quality labour is important to ensure
long-term sustainable success of ICT services
development.
The Government should implement secure
computing infrastructure and follow practices that
adhere to international best practices. In terms of
public outreach, the Government should run more
events and programmes to educate the public on
cyber security and create greater awareness.
As the world increasingly addresses the causes of
global climate change, green technologies will play
an increasingly important role in ICT services in the
transformation to a low carbon economy. Green
ICT initiatives should look into the product lifecycle
from design, manufacture, use and disposal of ICT
products.
WHOLESALE AND RETAIL TRADE SERVICES
Overview
Continuous development of wholesale and
retail trade services is one of the key drivers to
economic growth. This services has been growing
rapidly due to development of ICT and supplychain
management system that help to increase
the effectiveness in managing the business and
achieving cost effectiveness.
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