chapter 6 - Malaysia Productivity Corporation ( MPC)

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uilding Malaysia’s own brand names in terms of special niche area that has not yet been offered by other health tourism suppliers. New markets for health tourism currently targeted by private hospitals are Vietnam and Cambodia. Secondly, is the liberalisation of the services to fulfill the industry needs especially in terms of promotion. Certain deregulations are needed to ensure the competitiveness of local health tourism. For example, regulation on prohibiting healthcare advertising might need to be revised because information on types of services and prices are important for promotion. Brand trust is the most important factor affecting loyalty and leveraging the relationship from service quality and value of loyalty. The healthcare providers should devote more efforts and resources to develop strong branding because important promoting mechanisms for health tourism are word-of-mouth and peer review/internet reviews. A concerted effort is needed in empowering local healthcare providers especially to produce the best health tourism services. Currently there are eight hospitals and clinical laboratories which had been accredited by Joint Commission International (JCI). To be JCI accredited, the hospitals must subscribe to high level of clinical and service excellence. Hence, the services should take the initiative to have more healthcare providers to be internationally accredited. Apart but related to health tourism is the market for herbal and traditional treatment that can be further explored by local companies. Malaysia has strong potential to become herbal and traditional treatment hub for the region. There are several brands already in the market but these brands need CHAPTER 6 further promotion as strong branding is important in order to attain recognition in the international market. The herbal industry is still lacking in terms of technology, research and development effort, intellectual property protection, clinical documentations and standardised accreditation. The Government through ETP has recognised and highlighted the importance of ICT in providing better healthcare services. A longer term plan for healthcare services is the outsourcing of medical diagnostic through telemedicine which requires improvement in ICT infrastructures of the providers. Malaysia has the potential to be a leader in providing telemedicine services given that proper ICT investment is in place. CONSTRUCTION SERVICES Overview Construction will be one of the key drivers of economic development under the Tenth Malaysia Plan (10 MP) as the world economy experiences a major slow down. The ETP launched in 2010 has identified 12 NKEAs, as drivers of future growth. The Greater Kuala Lumpur/Klang Valley is one of the NKEAs which is targeted to achieve a 6% growth for the construction sector. The construction sector recorded a GDP growth of 3.5% amounting to RM18.856 billion in 2011 (Figure 6.19). For the three construction subsectors, namely, residential, non-residential and civil engineering as well as the non-residential accounted for most of the growth during the period 2007-2011 (Figure 6.20). Based on 2011 data, the previous year 2010 appeared to be the bottoming 135
PRODUCTIVITY PERFORMANCE OF THE SERVICES SECTOR Figure 6.19: GDP Level and Growth of Construction Sector, 2007–2011 136 2011 2010 2009 2008 2007 0 2 4 6 8 10 12 14 16 Computed from: Department of Statistics, Malaysia RM Billion (18.86) (18.22) (17.33) (16.37) (15.71) 18 20 Figure 6.20: GDP of Construction Sub–Sectors, 2007–2011 at 2000 Constant Prices (RM Billion) 2011 2010 2009 2008 2007 0 1 2 3 4 5 6 7 8 9 10 Computed from: Construction Industry Development Board Malaysia (CIDB) Construction GDP 2007–2011 at 2000 constant prices RM Billion Civil Engineering Non–Residential Residential 3.49 5.14 5.89 4.19 7.30 Percent
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MALAYSIA
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STATUTORY REQUIREMENTS In accordanc
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organisation level will further str
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Besides analysis on productivity pe
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CONTENTS MESSAGE FROM MINISTER vi S
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CONTENTS PART 3: SYNERGY THROUGH PU
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CONTENTS Chapter 8: Productivity Pe
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REPORT HIGHLIGHTS PRODUCTIVITY PERF
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The productivity of the services se
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CHAPTER 1 PRODUCTIVITY PERFORMANCE
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Figure 1.2: Productivity Growth by
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for broadband services was also sup
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The other services sub-sector recor
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Manufacturing sector The productivi
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productivity of the sector was impa
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target to become a high-income econ
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Towards A High Income Economy CHAPT
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SOURCES OF MALAYSIA’S ECONOMIC GR
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Box 2.1: Productivity Measurement U
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28 Productivity Report 2011/2012 Bo
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CHAPTER 3 MALAYSIA AND INTERNATIONA
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Chart 3.2: IMD Competitiveness Mode
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Malaysia among the top 20 with coun
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Figure 3.3: Economic Performance Ma
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Figure 3.4: Government Efficiency E
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Figure 3.5: Business Efficiency Ext
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economies were already in the innov
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BOX 3.1: CHARACTERISTICS OF INNOVAT
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Characteristics of Selected Top Inn
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CHAPTER 4 MODERNISING BUSINESS REGU
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The Government took a significant s
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egulations in addressing an identif
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The Best Practice Regulation Handbo
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Box 4.1: Enhancing Malaysia’s Com
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Government Agency : Certi�cation
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START NFP Plan Verification OSC DBK
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The following improvements are reco
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ESCALATING ENTERPRISE INNOVATION AN
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Box 5.1: Knowledge Content Study in
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Efficient delivery time is vital to
Page 105 and 106: Group A (North) China Hong Kong Jap
Page 107 and 108: . ICQCC 2011, YOKOHAMA, JAPAN 11 th
Page 109 and 110: Over production is caused by: • I
Page 111 and 112: Box 5.4: Green Productivity (GP) fo
Page 113 and 114: Box 5.5: Enhancing Productivity thr
Page 115 and 116: Box 5.6: Achieving Excellence throu
Page 117 and 118: PART 3 SYNERGY THROUGH PUBLIC-PRIVA
Page 119 and 120: PRODUCTIVITY PERFORMANCE OF THE SER
Page 155: PRODUCTIVITY PERFORMANCE OF THE SER
Page 167 and 168: Box 6.1: Benchmarking for Education
Page 169 and 170: Box 6.2: Measuring Performance of P
Page 171 and 172: Box 6.3: Building Information Model
Page 174 and 175: CHAPTER 7 PRODUCTIVITY PERFORMANCE
Page 176 and 177: quarter of the year, the global sup
Page 178 and 179: CHAPTER 7 Figure 7.3: Productivity
Page 180 and 181: Figure 7.6 shows that labour remune
Page 182 and 183: increased to RM35,300 million in 20
Page 184 and 185: enable the sub-sector to face signi
Page 186 and 187: cost per employee had significantly
Page 188 and 189: The industry experienced a nominal
Page 190 and 191: CHAPTER 7 Figure 7.10: TFP Growth o
Page 192 and 193: in particular E&E. This sub-sector
Page 194: Furthermore, it can be observed tha
Page 197 and 198: PRODUCTIVITY PERFORMANCE OF THE AGR
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PRODUCTIVITY PERFORMANCE OF THE AGR
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Box 8.1: Innovative Farming Practic
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PART 4 SUSTAINING THE QUALITY OF LI
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NATION’S QUALITY OF LIFE ASPIRATI
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Sources: Preliminary Report, Malays
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Box 9.1: Best Practices in Work Lif
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Box 9.2: National Customer Satisfac
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Application of National Customer Sa
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APPENDICES
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APPENDIX A - PRODUCTIVITY ii. Subtr
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APPENDIX A - PRODUCTIVITY 8.2 Labou
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APPENDIX A - PRODUCTIVITY 8.5 Proce
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APPENDIX C - COMPETITIVENESS TERMIN
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APPENDIX D - REGULATORY REVIEW TERM
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APPENDIX D - REGULATORY REVIEW Nati
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APPENDIX E - TECHNICAL NOTES TERMIN
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APPENDIX E - TECHNICAL NOTES Output
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APPENDIX E - TECHNICAL NOTES 243
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APPENDIX F - CONTRIBUTION BY SUB-SE
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MPC CONSULTATIVE PANELS CONSULTATIV
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MPC CONSULTATIVE PANELS CONSULTATIV
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PARTNERSHIP Economic Planning Unit
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MPC CONSULTATIVE OFFICE ADDRESSES P
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MPC REFERENCES CONSULTATIVE PANELS
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MPC ACRONYMS CONSULTATIVE AND ABBRE
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MPC ACRONYMS CONSULTATIVE AND ABBRE
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INDEX Culture 28, 46, 47, 67, 71, 7
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INDEX Malcolm Baldrige National Qua
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TRANSFORMATION INNOVATION PARTNERSH
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