chapter 6 - Malaysia Productivity Corporation ( MPC)

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CONTENTS PART 3: SYNERGY THROUGH PUBLIC-PRIVATE COLLABORATION Chapter 6: Productivity Performance of the Services Sector Overview 98 Productivity Performance 99 Total Factor Productivity 100 Strategies and Outlook 103 Logistic Services 103 Overview 103 Productivity Performance 104 Innovation and Best Practices 105 Progress of Entry Point Projects (EPPs) 106 Strategies and Outlook 107 Information and Communication Technology (ICT) Services 109 Overview 109 Productivity Performance 109 Innovation and Best Practices 110 Progress of Entry Point Projects (EPPs) 111 Strategies and Outlook 114 Wholesale and Retail Trade Services 115 Overview 115 Productivity Performance 116 Innovation and Best Practices 117 Progress of Entry Point Projects (EPPs) 118 Strategies and Outlook 119 Business and Professional Services 119 Overview 119 Productivity Performance 120 Innovation and Best Practices 121 Progress of Entry Point Projects (EPPs) 121 Strategies and Outlook 122 Tourism Services 122 Overview 122 xiii
xiv CONTENTS Productivity Performance 123 Innovation and Best Practices 124 Progress of Entry Point Projects (EPPs) 125 Strategies and Outlook 125 Private Education Services 126 Overview 126 Productivity Performance 126 Innovation and Best Practices 127 Progress of Entry Point Projects (EPPs) 128 Strategies and Outlook 129 Healthcare Services 130 Overview 130 Productivity Performance 130 Innovation and Best Practices 132 Progress of Entry Point Projects (EPPs) 133 Strategies and Outlook 134 Construction Services 135 Overview 135 Productivity Performance 137 Progress of Entry Point Projects (EPPs) 137 Strategies and Outlook 143 Box 6.1: Benchmarking for Education Excellence 146 Box 6.2: Measuring Performance of Private Hospitals 148 Box 6.3: Building Information Modelling for Greater Productivity of the Construction Sector 150 Chapter 7: Productivity Performance of the Manufacturing Sector Overview 154 Productivity Performance of Sub-Sectors and Industries 156 NKEAs Sub-Sector’s Performance Analysis 159 Total Factor Productivity (TFP) of Selected Manufacturing Sub-Sectors 2007-2011 168 Innovation and Best Practices 169 Strategies and Outlook 170 Box 7.1: Transforming the Traditional Job into Modern Job 172
Page 1 and 2: MALAYSIA
Page 6 and 7: STATUTORY REQUIREMENTS In accordanc
Page 8 and 9: organisation level will further str
Page 10 and 11: Besides analysis on productivity pe
Page 12 and 13: CONTENTS MESSAGE FROM MINISTER vi S
Page 16 and 17: CONTENTS Chapter 8: Productivity Pe
Page 18 and 19: REPORT HIGHLIGHTS PRODUCTIVITY PERF
Page 20 and 21: The productivity of the services se
Page 22 and 23: CHAPTER 1 PRODUCTIVITY PERFORMANCE
Page 24 and 25: Figure 1.2: Productivity Growth by
Page 26 and 27: for broadband services was also sup
Page 28 and 29: The other services sub-sector recor
Page 30 and 31: Manufacturing sector The productivi
Page 32 and 33: productivity of the sector was impa
Page 34 and 35: target to become a high-income econ
Page 36: Towards A High Income Economy CHAPT
Page 39 and 40: SOURCES OF MALAYSIA’S ECONOMIC GR
Page 47 and 48: Box 2.1: Productivity Measurement U
Page 49 and 50: 28 Productivity Report 2011/2012 Bo
Page 52 and 53: CHAPTER 3 MALAYSIA AND INTERNATIONA
Page 54 and 55: Chart 3.2: IMD Competitiveness Mode
Page 56 and 57: Malaysia among the top 20 with coun
Page 58 and 59: Figure 3.3: Economic Performance Ma
Page 60 and 61: Figure 3.4: Government Efficiency E
Page 62 and 63: Figure 3.5: Business Efficiency Ext
Page 64 and 65:
economies were already in the innov
Page 66 and 67:
BOX 3.1: CHARACTERISTICS OF INNOVAT
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Characteristics of Selected Top Inn
Page 70 and 71:
CHAPTER 4 MODERNISING BUSINESS REGU
Page 72 and 73:
The Government took a significant s
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egulations in addressing an identif
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The Best Practice Regulation Handbo
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Box 4.1: Enhancing Malaysia’s Com
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Government Agency : Certi�cation
Page 82 and 83:
START NFP Plan Verification OSC DBK
Page 84:
The following improvements are reco
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ESCALATING ENTERPRISE INNOVATION AN
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Box 5.1: Knowledge Content Study in
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Efficient delivery time is vital to
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Group A (North) China Hong Kong Jap
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. ICQCC 2011, YOKOHAMA, JAPAN 11 th
Page 109 and 110:
Over production is caused by: • I
Page 111 and 112:
Box 5.4: Green Productivity (GP) fo
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Box 5.5: Enhancing Productivity thr
Page 115 and 116:
Box 5.6: Achieving Excellence throu
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PART 3 SYNERGY THROUGH PUBLIC-PRIVA
Page 119 and 120:
PRODUCTIVITY PERFORMANCE OF THE SER
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Box 6.1: Benchmarking for Education
Page 169 and 170:
Box 6.2: Measuring Performance of P
Page 171 and 172:
Box 6.3: Building Information Model
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CHAPTER 7 PRODUCTIVITY PERFORMANCE
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quarter of the year, the global sup
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CHAPTER 7 Figure 7.3: Productivity
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Figure 7.6 shows that labour remune
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increased to RM35,300 million in 20
Page 184 and 185:
enable the sub-sector to face signi
Page 186 and 187:
cost per employee had significantly
Page 188 and 189:
The industry experienced a nominal
Page 190 and 191:
CHAPTER 7 Figure 7.10: TFP Growth o
Page 192 and 193:
in particular E&E. This sub-sector
Page 194:
Furthermore, it can be observed tha
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PRODUCTIVITY PERFORMANCE OF THE AGR
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Box 8.1: Innovative Farming Practic
Page 217 and 218:
PART 4 SUSTAINING THE QUALITY OF LI
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NATION’S QUALITY OF LIFE ASPIRATI
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Sources: Preliminary Report, Malays
Page 229 and 230:
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Box 9.1: Best Practices in Work Lif
Page 241 and 242:
Box 9.2: National Customer Satisfac
Page 243 and 244:
Application of National Customer Sa
Page 246 and 247:
APPENDICES
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APPENDIX A - PRODUCTIVITY ii. Subtr
Page 250 and 251:
APPENDIX A - PRODUCTIVITY 8.2 Labou
Page 252 and 253:
APPENDIX A - PRODUCTIVITY 8.5 Proce
Page 254 and 255:
APPENDIX C - COMPETITIVENESS TERMIN
Page 256 and 257:
APPENDIX D - REGULATORY REVIEW TERM
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APPENDIX D - REGULATORY REVIEW Nati
Page 260 and 261:
APPENDIX E - TECHNICAL NOTES TERMIN
Page 262 and 263:
APPENDIX E - TECHNICAL NOTES Output
Page 264 and 265:
APPENDIX E - TECHNICAL NOTES 243
Page 266 and 267:
APPENDIX F - CONTRIBUTION BY SUB-SE
Page 268 and 269:
MPC CONSULTATIVE PANELS CONSULTATIV
Page 270 and 271:
MPC CONSULTATIVE PANELS CONSULTATIV
Page 272 and 273:
PARTNERSHIP Economic Planning Unit
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MPC CONSULTATIVE OFFICE ADDRESSES P
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MPC REFERENCES CONSULTATIVE PANELS
Page 278 and 279:
MPC ACRONYMS CONSULTATIVE AND ABBRE
Page 280 and 281:
MPC ACRONYMS CONSULTATIVE AND ABBRE
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INDEX Culture 28, 46, 47, 67, 71, 7
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INDEX Malcolm Baldrige National Qua
Page 286:
TRANSFORMATION INNOVATION PARTNERSH
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