chapter 6 - Malaysia Productivity Corporation ( MPC)
chapter 6 - Malaysia Productivity Corporation ( MPC)
chapter 6 - Malaysia Productivity Corporation ( MPC)
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Table 5.2: Common Award Criteria from Selected Countries<br />
Leadership<br />
Planning<br />
Customers<br />
Employees<br />
Processes<br />
Supplier<br />
Results<br />
Malcolm<br />
Baldrige Award<br />
(U.S)<br />
Executive,<br />
company and<br />
community<br />
leadership<br />
Strategic<br />
direction, plan<br />
development,<br />
plan deployment<br />
and performance<br />
tracking<br />
Market<br />
requirements,<br />
customer<br />
relationships and<br />
satisfaction<br />
Human resource<br />
development<br />
and participatory<br />
environment<br />
Process design,<br />
implementation,<br />
management and<br />
improvement.<br />
Improvement<br />
of partnering<br />
process and<br />
evaluation<br />
of supplier<br />
performance<br />
Customer,<br />
resource supplier,<br />
operational and<br />
competitive<br />
Source: Quality Progress-August 2000<br />
European<br />
Quality<br />
Award<br />
Inspiration,<br />
support and<br />
promotion of<br />
total quality<br />
management.<br />
Product of<br />
policy and<br />
strategy.<br />
Measurement<br />
of customer<br />
satisfaction.<br />
Release of<br />
full potential<br />
through<br />
people<br />
management.<br />
management,<br />
review and<br />
improvement.<br />
Leadership<br />
involvement<br />
with and<br />
management<br />
of supplier<br />
resource.<br />
Objective<br />
achievement,<br />
stakeholder<br />
satisfaction,<br />
success and<br />
impact on<br />
society.<br />
Deming Prize<br />
(Japan)<br />
Policy,<br />
organisation<br />
and helpful<br />
supervision<br />
Future plans,<br />
quality control<br />
initiatives and<br />
policy focus.<br />
Service activities<br />
and customer<br />
relationships.<br />
Training and<br />
motivation of<br />
skilled labour<br />
personnel.<br />
Standardisation,<br />
quality<br />
assurance,<br />
maintenance and<br />
improvement.<br />
Vendor training<br />
and associations<br />
of related<br />
companies.<br />
Quality, delivery,<br />
safety and<br />
environmental<br />
control.<br />
CHAPTER 5<br />
Canadian<br />
Quality Award<br />
Strategic<br />
direction,<br />
involvement<br />
and<br />
improvement.<br />
Development,<br />
assessment,<br />
deployment<br />
and<br />
improvement.<br />
Knowing<br />
customer<br />
needs,<br />
relationship<br />
management,<br />
customer<br />
satisfaction and<br />
improvement<br />
Human<br />
recourse<br />
planning,<br />
participation,<br />
learning and<br />
improvement.<br />
Design, control,<br />
analysis and<br />
change and<br />
improvement.<br />
Partnership,<br />
supplier<br />
quality and<br />
improvement<br />
Product,<br />
operational,<br />
customer,<br />
employee and<br />
Australia<br />
Quality Award<br />
Executive,<br />
company and<br />
community<br />
leadership.<br />
Policy, value<br />
integration<br />
and strategic<br />
process.<br />
Customer needs<br />
awareness,<br />
relationships<br />
and satisfaction.<br />
People<br />
management,<br />
involvement,<br />
training,<br />
communication<br />
and satisfaction.<br />
Quality of<br />
product design<br />
and services,<br />
supplier<br />
relationships<br />
and<br />
improvement.<br />
Quality of<br />
relationships<br />
Organisation<br />
performance<br />
with customers,<br />
shareholders,<br />
employees and<br />
community.<br />
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