chapter 6 - Malaysia Productivity Corporation ( MPC)

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START NFP Plan Verification OSC DBKL JPRB Planning Permission JRBB Building Plan JPIF PJ Earthwork JPIF MSMA & SPAH JKAS RORRO Bin PPSPPA Waste Diaposal sys. BOMBA Plan Approval IWK Sewerage Planning NEWLY PROPOSED 12 PROCEDURES Before Construction 2 JPRB Landscape Permission JRPB Hoarding & Signboard JPIF PJ Road & Drainage JPIF Car Park IWK Sewerage Design 1 JPIF PJ Street Light JKAWS Road Excavation JRBB From B (Building) JPIF From B (Earthwork) IWK Commencement of Work During Construction IWK Inspection IWK Inspection Report Source: Public Consultation Paper ‘ Dealing with Construction Permit in Kuala Lumpur ’ 3 JPIF Road & Drainage Inspection JPIF Road & Drainage Approval BOMBA Inspection BOMBA Approval IWK Testing & Commissioning IWK Clearance After Construction LAM/BEM Deposit CCC OSC Deposit CCC Some key activities to improve efficiency in dealing building permit in Kuala Lumpur are as follows: (a) Simplify procedures and statutory forms through creating risk-based system to differentiating project. Simple or low-risk buildings require less documentation than more complex structures which can be approved much ealier. This saves time for both business and authorities. (b) Enhancing One-Stop-Centre (OSC) to improve coordination. Before a building plan is approved, appropriate clearances are required to ensure quality and safety. This involves several agencies. To prevent overlapping and ensuring efficiency, many countries have opted to put the agencies in one location. These one-stop-centre improves the coordination of the review process. Hence more resources can be devoted to safety checks rather than to multiple interactions between the entrepreneur and the various agencies. (c) Strengthening on-line application and approval of construction permits. Allowing documentations and fees to be submitted through on line facilities from the building practitioners to the authorities to speed up the processing. 4 5 6 7 8 Productivity Report 2011/2012 9 Connection To Utilities SYABAS Inspection 10 SYABAS Water Connection 11 NSP Phone Connection 12 End 61
Box 4.3: Modernising Trade Facilitation Through Business Process Improvement In today’s global trading environment, modernising regulations in trade facilitation is a key element in ensuring improvement in market access and competitiveness to achieve economic success. Modernising trade facilitation as described by the World Bank “Doing Business Report 2012” involves reducing all the transaction costs, time and documentation associated with the enforcement, regulation and administration in Trading Across Borders. However, transparency, professionalism of all players and regulatory environment are crucial for developing reform strategies. An initiative for trade facilitation focusing on document and cycle time reduction for import and export based on a 20-footer full container load via sea mode was conducted as part of the strategy for modernising regulations in trade facilitation for Malaysia. The initiative conducted was focused on improvement in procedures by eliminating non-value adding activities from processes. This will result in a reduction of waiting time, multiple data entry points, errors in documentation and multiple levels of approvals. The parties involved were: • Importers and Exporters; • Banks; • Logistic Companies; • Customs; • Permit Issuance Agencies; and • Ports. The initiative was conducted in several phases: • Baseline analysis – to understand the current or actual process performance in each participating organisation benchmarked against their own client charter or Key Performance Indicators; and • Business Process Analysis – Process bottlenecks in trade were identified by conducting a Business Process Analysis to understand attributes of business processes involved in trade and their relationships by reviewing: – People who were involved in the processes; – Procedures and documents required for the processes; – The process performance indicator i.e. client charter; and – Related rules and regulations. 62 Productivity Report 2011/2012
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MALAYSIA
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STATUTORY REQUIREMENTS In accordanc
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organisation level will further str
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Besides analysis on productivity pe
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CONTENTS MESSAGE FROM MINISTER vi S
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CONTENTS PART 3: SYNERGY THROUGH PU
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CONTENTS Chapter 8: Productivity Pe
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REPORT HIGHLIGHTS PRODUCTIVITY PERF
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The productivity of the services se
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CHAPTER 1 PRODUCTIVITY PERFORMANCE
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Figure 1.2: Productivity Growth by
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for broadband services was also sup
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The other services sub-sector recor
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Manufacturing sector The productivi
Page 32 and 33: productivity of the sector was impa
Page 34 and 35: target to become a high-income econ
Page 36: Towards A High Income Economy CHAPT
Page 39 and 40: SOURCES OF MALAYSIA’S ECONOMIC GR
Page 47 and 48: Box 2.1: Productivity Measurement U
Page 49 and 50: 28 Productivity Report 2011/2012 Bo
Page 52 and 53: CHAPTER 3 MALAYSIA AND INTERNATIONA
Page 54 and 55: Chart 3.2: IMD Competitiveness Mode
Page 56 and 57: Malaysia among the top 20 with coun
Page 58 and 59: Figure 3.3: Economic Performance Ma
Page 60 and 61: Figure 3.4: Government Efficiency E
Page 62 and 63: Figure 3.5: Business Efficiency Ext
Page 64 and 65: economies were already in the innov
Page 66 and 67: BOX 3.1: CHARACTERISTICS OF INNOVAT
Page 68 and 69: Characteristics of Selected Top Inn
Page 70 and 71: CHAPTER 4 MODERNISING BUSINESS REGU
Page 72 and 73: The Government took a significant s
Page 74 and 75: egulations in addressing an identif
Page 76 and 77: The Best Practice Regulation Handbo
Page 78 and 79: Box 4.1: Enhancing Malaysia’s Com
Page 80 and 81: Government Agency : Certi�cation
Page 84: The following improvements are reco
Page 87 and 88: ESCALATING ENTERPRISE INNOVATION AN
Page 101 and 102: Box 5.1: Knowledge Content Study in
Page 103 and 104: Efficient delivery time is vital to
Page 105 and 106: Group A (North) China Hong Kong Jap
Page 107 and 108: . ICQCC 2011, YOKOHAMA, JAPAN 11 th
Page 109 and 110: Over production is caused by: • I
Page 111 and 112: Box 5.4: Green Productivity (GP) fo
Page 113 and 114: Box 5.5: Enhancing Productivity thr
Page 115 and 116: Box 5.6: Achieving Excellence throu
Page 117 and 118: PART 3 SYNERGY THROUGH PUBLIC-PRIVA
Page 119 and 120: PRODUCTIVITY PERFORMANCE OF THE SER
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PRODUCTIVITY PERFORMANCE OF THE SER
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Box 6.1: Benchmarking for Education
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Box 6.2: Measuring Performance of P
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Box 6.3: Building Information Model
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CHAPTER 7 PRODUCTIVITY PERFORMANCE
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quarter of the year, the global sup
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CHAPTER 7 Figure 7.3: Productivity
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Figure 7.6 shows that labour remune
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increased to RM35,300 million in 20
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enable the sub-sector to face signi
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cost per employee had significantly
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The industry experienced a nominal
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CHAPTER 7 Figure 7.10: TFP Growth o
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in particular E&E. This sub-sector
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Furthermore, it can be observed tha
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PRODUCTIVITY PERFORMANCE OF THE AGR
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Box 8.1: Innovative Farming Practic
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PART 4 SUSTAINING THE QUALITY OF LI
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NATION’S QUALITY OF LIFE ASPIRATI
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Sources: Preliminary Report, Malays
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Box 9.1: Best Practices in Work Lif
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Box 9.2: National Customer Satisfac
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Application of National Customer Sa
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APPENDICES
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APPENDIX A - PRODUCTIVITY ii. Subtr
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APPENDIX A - PRODUCTIVITY 8.2 Labou
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APPENDIX A - PRODUCTIVITY 8.5 Proce
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APPENDIX C - COMPETITIVENESS TERMIN
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APPENDIX D - REGULATORY REVIEW TERM
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APPENDIX D - REGULATORY REVIEW Nati
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APPENDIX E - TECHNICAL NOTES TERMIN
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APPENDIX E - TECHNICAL NOTES Output
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APPENDIX E - TECHNICAL NOTES 243
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APPENDIX F - CONTRIBUTION BY SUB-SE
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MPC CONSULTATIVE PANELS CONSULTATIV
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MPC CONSULTATIVE PANELS CONSULTATIV
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PARTNERSHIP Economic Planning Unit
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MPC CONSULTATIVE OFFICE ADDRESSES P
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MPC REFERENCES CONSULTATIVE PANELS
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MPC ACRONYMS CONSULTATIVE AND ABBRE
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MPC ACRONYMS CONSULTATIVE AND ABBRE
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INDEX Culture 28, 46, 47, 67, 71, 7
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INDEX Malcolm Baldrige National Qua
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TRANSFORMATION INNOVATION PARTNERSH
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