chapter 6 - Malaysia Productivity Corporation ( MPC)

NATION’S QUALITY OF LIFE ASPIRATION
measures. Secondly, knowledge accessibility is
to make knowledge accessible by enhancing
knowledge sharing, storage and application.
This is to accelerate the learning curve and time
to information, knowledge and experience by
reducing duplication of work and doing right the
first time.
MPC is preparing the new database on productivity
by improving the productivity measurement
methodology. The tangible productivity measures
is TFP analysis using KLEMS approach. The project
is conducted in collaboration with Department
of Statistics, Central Bank of Malaysia, Malaysian
Institute of Economic Research, Economic Planning
Unit and academic researchers.
KLEMS approach provides users with the
knowledge on sources of economic growth,
including growth of the five inputs (Capital, Labour,
Energy, and Material and Services) and productivity
at the industry level. Users will have real time
information to research on sources of economic
growth and structural change at the macro level
and analysis on quality of labour market (by skills,
education level, gender, age, etc.), technological
progress and innovation using firm level database
for micro level analysis
The intangible productivity measures will
complement tangible productivity and economic
indicators besides enabling organisations to
understand the needs and expectations of
their customers for improvement. The National
Customer Satisfaction Index (NCSI) will be MPC
nationwide effort to boost excellence services to
both the public sector and industries. This measure
will be one of the MPC’s national effort to assist
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industries to consistently deliver excellent goods
and services as well as to make Malaysian industries
to be recognised internationally.
MoWL focuses on specific work-related aspects of
quality of work life. The measures include assessment
of employees job satisfaction such as individual
personal characteristics and organisational
cultural climate which will be assessed. The results
enable management to plan appropriate action to
be taken to enhance an individual’s performance
and provide an opportunity for more cost-effective
interventions in the workplace.
Boosting Productivity Growth and Innovative
Transformation
Productivity growth is one of the key economic
indicators of innovation for the country. Strategies
based on technology and innovative transformation
are required to boost the productivity growth.
These include:
• Reducing regulatory burden and compliance
cost through regulatory review initiatives and
modernising business regulation.
• Enhancing the application of ICT-based
technologies to strengthen innovative efforts
in productions, services and marketing.
• Transforming traditional jobs and conventional
ways of doing things into modern jobs with
high values. These can be achieved through:
i. Product innovation, process innovation and
marketing innovation; and
ii. Inculcating Business Excellence culture
through total employees participation in