chapter 6 - Malaysia Productivity Corporation ( MPC)

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CONTENTS MESSAGE FROM MINISTER vi STATEMENT BY THE CHAIRMAN viii MALAYSIA PRODUCTIVITY CORPORATION Vision, Mission and Objectives x REPORT HIGHLIGHTS xvii PART 1: ENHANCING A PRODUCTIVE AND COMPETITIVE ECONOMY Chapter 1: Productivity Performance of Malaysia Overall Productivity Performance 2 Sectoral Productivity Performance 3 Services Sector 3 Manufacturing Sector 9 Agriculture Sector 9 Construction Sector 10 Mining Sector 10 Way Forward 12 Outlook for 2012 13 Chapter 2: Sources of Malaysia’s Economic Growth Overview 18 Sources of Economic Growth 18 TFP of Selected Economic Growth 20 International Total Factor Productivity Comparison 22 Sources of Output Growth in Selected Countries 22 Total Factor Productivity Growth for Future Direction 23 Box 2.1: Productivity Measurement Using the KLEMS Approach 26 Box 2.2: Wage Management Framework 28 Chapter 3: Malaysia and International Competitiveness Overview 32 The Importance of Competitiveness 32 Competitiveness Definitions 32 Competitiveness Model 32 Malaysia’s Overall Competitiveness Performance 33 xi
xii CONTENTS Malaysia’s Performance with Selected Countries 35 Economic Performance 36 Government Efficiency 38 Business Efficiency 38 Infrastructure 40 Malaysia Towards Global Competitiveness 43 Box 3.1: Characteristics of Innovation-Driven Economies 45 PART 2: TRANSFORMATION TOWARDS BUSINESS EXCELLENCE Chapter 4: Modernising Business Regulation Overview 50 The Rationale of Regulatory Review 50 International Comparison on Regulatory Performance 51 Best Practices in Regulation Development Process 51 Best Practice Regulation in Malaysia 54 Conclusion 56 Box 4.1: Enhancing Malaysia’s Competitiveness Through Modernising Business Regulation 57 Box 4.2: Improving Efficiency in Dealing with Construction Permits in Kuala Lumpur 58 Box 4.3: Modernising Trade Facilitation Through Business Process Improvement 62 Chapter 5: Escalating Enterprise Innovation and Business Excellence Overview 66 Enterprise Innovation (EI) Improvement Roadmap 66 Intervention Programmes 70 Developing a Global Perspective 72 Business Excellent Framework 72 Comparative Analysis of Excellence Frameworks 73 New Malaysia Business Excellence Framework (MBEF) 76 Benefits of Malaysia Business Excellence Framework (MBEF) for Organisations 77 Business Excellence (BE) Community 78 Box 5.1: Knowledge Content Study in Enterprises (MyKE) 80 Box 5.2: History and Development of ICQCC 83 Box 5.3: Moving Quality Environment (QE)/5S to Lean Management 87 Box 5.4: Green Productivity (GP) for Sustainable Development 90 Box 5.5: Enhancing Productivity through Material Flow Cost Accounting (MFCA) 92 Box 5.6: Achieving Excellence through Quality Management Excellence Award (QMEA) 94
Page 1 and 2: MALAYSIA
Page 6 and 7: STATUTORY REQUIREMENTS In accordanc
Page 8 and 9: organisation level will further str
Page 10 and 11: Besides analysis on productivity pe
Page 14 and 15: CONTENTS PART 3: SYNERGY THROUGH PU
Page 16 and 17: CONTENTS Chapter 8: Productivity Pe
Page 18 and 19: REPORT HIGHLIGHTS PRODUCTIVITY PERF
Page 20 and 21: The productivity of the services se
Page 22 and 23: CHAPTER 1 PRODUCTIVITY PERFORMANCE
Page 24 and 25: Figure 1.2: Productivity Growth by
Page 26 and 27: for broadband services was also sup
Page 28 and 29: The other services sub-sector recor
Page 30 and 31: Manufacturing sector The productivi
Page 32 and 33: productivity of the sector was impa
Page 34 and 35: target to become a high-income econ
Page 36: Towards A High Income Economy CHAPT
Page 39 and 40: SOURCES OF MALAYSIA’S ECONOMIC GR
Page 47 and 48: Box 2.1: Productivity Measurement U
Page 49 and 50: 28 Productivity Report 2011/2012 Bo
Page 52 and 53: CHAPTER 3 MALAYSIA AND INTERNATIONA
Page 54 and 55: Chart 3.2: IMD Competitiveness Mode
Page 56 and 57: Malaysia among the top 20 with coun
Page 58 and 59: Figure 3.3: Economic Performance Ma
Page 60 and 61: Figure 3.4: Government Efficiency E
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Figure 3.5: Business Efficiency Ext
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economies were already in the innov
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BOX 3.1: CHARACTERISTICS OF INNOVAT
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Characteristics of Selected Top Inn
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CHAPTER 4 MODERNISING BUSINESS REGU
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The Government took a significant s
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egulations in addressing an identif
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The Best Practice Regulation Handbo
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Box 4.1: Enhancing Malaysia’s Com
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Government Agency : Certi�cation
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START NFP Plan Verification OSC DBK
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The following improvements are reco
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ESCALATING ENTERPRISE INNOVATION AN
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Box 5.1: Knowledge Content Study in
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Efficient delivery time is vital to
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Group A (North) China Hong Kong Jap
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. ICQCC 2011, YOKOHAMA, JAPAN 11 th
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Over production is caused by: • I
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Box 5.4: Green Productivity (GP) fo
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Box 5.5: Enhancing Productivity thr
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Box 5.6: Achieving Excellence throu
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PART 3 SYNERGY THROUGH PUBLIC-PRIVA
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PRODUCTIVITY PERFORMANCE OF THE SER
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Box 6.1: Benchmarking for Education
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Box 6.2: Measuring Performance of P
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Box 6.3: Building Information Model
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CHAPTER 7 PRODUCTIVITY PERFORMANCE
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quarter of the year, the global sup
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CHAPTER 7 Figure 7.3: Productivity
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Figure 7.6 shows that labour remune
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increased to RM35,300 million in 20
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enable the sub-sector to face signi
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cost per employee had significantly
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The industry experienced a nominal
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CHAPTER 7 Figure 7.10: TFP Growth o
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in particular E&E. This sub-sector
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Furthermore, it can be observed tha
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PRODUCTIVITY PERFORMANCE OF THE AGR
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Box 8.1: Innovative Farming Practic
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PART 4 SUSTAINING THE QUALITY OF LI
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NATION’S QUALITY OF LIFE ASPIRATI
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Sources: Preliminary Report, Malays
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Box 9.1: Best Practices in Work Lif
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Box 9.2: National Customer Satisfac
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Application of National Customer Sa
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APPENDICES
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APPENDIX A - PRODUCTIVITY ii. Subtr
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APPENDIX A - PRODUCTIVITY 8.2 Labou
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APPENDIX A - PRODUCTIVITY 8.5 Proce
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APPENDIX C - COMPETITIVENESS TERMIN
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APPENDIX D - REGULATORY REVIEW TERM
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APPENDIX D - REGULATORY REVIEW Nati
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APPENDIX E - TECHNICAL NOTES TERMIN
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APPENDIX E - TECHNICAL NOTES Output
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APPENDIX E - TECHNICAL NOTES 243
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APPENDIX F - CONTRIBUTION BY SUB-SE
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MPC CONSULTATIVE PANELS CONSULTATIV
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MPC CONSULTATIVE PANELS CONSULTATIV
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PARTNERSHIP Economic Planning Unit
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MPC CONSULTATIVE OFFICE ADDRESSES P
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MPC REFERENCES CONSULTATIVE PANELS
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MPC ACRONYMS CONSULTATIVE AND ABBRE
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MPC ACRONYMS CONSULTATIVE AND ABBRE
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INDEX Culture 28, 46, 47, 67, 71, 7
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INDEX Malcolm Baldrige National Qua
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TRANSFORMATION INNOVATION PARTNERSH
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