chapter 6 - Malaysia Productivity Corporation ( MPC)

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MPC ACRONYMS CONSULTATIVE AND ABBREVIATIONS PANELS 10 MP – 10 th Malaysia Plan 2D – Two Dimension 3D – Three Dimension 3G – Third Generation 3PL – Third-Party Logistics 4PL – Fourth-Party Logistics 5S – Quality Environment ACSI – American Customer Satisfaction Index ADHD – Attention Deficit Hyperactivity Disorder AIM – Agensi Inovasi Malaysia AIZ – Aquaculture Industrial Zone APIC – Annual Productivity and Innovation Conference APO – Asian Productivity Organisation ASEAN – Association of Southeast Asian Nations ATOM – Automotive Workshop Modernisation BBB – Big Box Boulevards BCCK – Borneo Convention Centre Kuching BE – Business Excellence BEF – Business Excellence Framework BERNAS – Beras Nasional BIM – Building Information Modeling BSCC – Berjaya Times Square Convention Centre BYOD – Bring Your Own Devices CAD – Computer Aided Design CAM – Computer Aided Manufacturer CBC – Community Broadband Centres CCTV – Closed Circuit Television CEO – Chief Executive Officer CLF – Customer Loyalty Follow-Up CMDV – Centre for Marker Discovery CMU – Central Management Unit CPO – Crude Palm Oil CPPC – Crop Processing Packaging Centres CRC – Clinical Research Centres CRM – Clinical Research Malaysia CRO – Contract Research Organisation CRS1 – Carrier Routing System 1 CSR – Corporate Social Responsibilities CT – Computerised Tomograhy DBKL – Kuala Lumpur City Hall DVS – Department of Veterinary Service DWDM – Dense Wavelength Division Multiplexing e-SCM – e-Supply Chain Management E&E – Electrical and Electronic E2E – Enrolment to Employment EBN – Edible Bird Nest ECER – East Coast Economic Region EFQM – European Foundation for Quality Management EI – Enterprise Innovation EIIP – Enterprise Innovation Intervention Programmes EOR – Enhance Oil Recovery EPIF – Eco-Products International Fair EPP – Entry Point Projects EPU – Economic Planning Unit EST – Electronic Shipping Tools ETP – Economic Transformation Programme EU – European Union FDI – Foreign Direct Investment FFB – Fresh Fruit Bunches FGBPR – Focus Group on Business Process Re-engineering FRIM – Forest Research Institute Malaysia FSMS – Food Safety Management System G2C – Government to Citizens GAP – Good Agricultural Practices GBI – Green Building Index Gbps – Gigabyte Per Second GC – Global Competitiveness GDP – Gross Domestic Products GKL/KV – Greater Kuala Lumpur/Klang Valley GLC – Government Linked Companies GLP – Good Laboratory Practices GMP – Good Manufacturing Practices GNI – Gross National Income GP – Green Productivity GPS – Global Positioning System GRP – Good Regulatory Practices HACCP – Hazard Analysis Critical Control Points HDI – Human Development Index HSBB – High-Speed Broadband I-ZAQ – Integrated Zones for Aquaculture IADA – Integrated Agriculture Development Authorities 257
ACRONYMS AND ABBREVIATIONS IBS – Industrialised Building System ICC – Innovative and Creative Circle ICQCC – International Convention on QC Circle ICT – Information and Communication Technology ICU – Implementation Coordination Unit IDC – Internet Data Centre IELTS – International English Language Testing System IMD – Institute for Management Development IP – Internet Protocol IPSEC – Internet Protocol Security IPv6 – Internet Protocol Version 6 ISEP – International Student Exchange Programme IWK – Indah Water Konsortium JCI – Joint Commission International JKAS – Health & Environment Department JKAWS – Civil Engineering & Drainage Department JPC – Japan Productivity Centre JPIF – Infrastructure Planning Department JPRB – Town Plan Department JRBB – Urban Design & Building Department JUSE – The Union of Japanese Scientists and Engineers KeTTHA – Ministry of Energy, Green Technology KLCC – Kuala Lumpur City Centre KLCC – Kuala Lumpur Convention Centre KLEMS – Capital, Labour, Energy, Material and Services KM – Knowledge Management KOLs – Key Opinion Leaders KPI – Key Performance Indicators LAM – Board of Architects Malaysia LJM – Board of Engineers Malaysia LMS – Learning Management System LNG – Liquid Natural Gas MACC – Malaysia Anti-Corruption Commission MADA – Muda Agricultural Development Authority MAMPU – Malaysia Administrative Modernising and Management Planning Unit 258 MARA – Majlis Amanah Rakyat MARDI – Malaysian Agricultural Research and Development Institute MBEF – Malaysia Business Excellence Framework MBL – Modern Business Licensing MBNQA – Malcolm Baldridge National Quality Award Mbps – Megabyte Per Second MCMC – Malaysia Communication and Multimedia Commission MFCA – Material Flow Cost Accounting MHTC – Malaysia Health Travel Council MICE – Meetings, Incentives, Conferences and Exhibitions MIDA – Malaysian Investment Development Authority MITI – Ministry of International Trade and Industry MNC – Multi National Corporation MOA – Ministry of Agriculture and Agro-Based Industry MPC – Malaysia Production Corporation MPIC – Malaysia Productivity and Innovation Class MQLI – Malaysia’s Quality Life Index MRI – Magnetic Resonance Imaging MRO – Maintenance, Repair and Overhaul MRSM – MARA Junior Scince College MSAD – Malaysian Skill Advanced Diploma MSC – Malaysian Skill Certificate MSD – Malaysian Skill Diploma MSMA – Urban Stormwater Management Manual for Malaysia MyIPO – Intellectual Property Cooperation of Malaysia MyKE – Knowledge Content NATC – National Agriculture Training Centre NBI – National Broadband Initiatives NCSI – National Customer Satisfaction Index NDPC – National Development Planning Committee NFP – National Family Policy NFP – Network Facility Provider
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MALAYSIA
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STATUTORY REQUIREMENTS In accordanc
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organisation level will further str
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Besides analysis on productivity pe
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CONTENTS MESSAGE FROM MINISTER vi S
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CONTENTS PART 3: SYNERGY THROUGH PU
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CONTENTS Chapter 8: Productivity Pe
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REPORT HIGHLIGHTS PRODUCTIVITY PERF
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The productivity of the services se
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CHAPTER 1 PRODUCTIVITY PERFORMANCE
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Figure 1.2: Productivity Growth by
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for broadband services was also sup
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The other services sub-sector recor
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Manufacturing sector The productivi
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productivity of the sector was impa
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target to become a high-income econ
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Towards A High Income Economy CHAPT
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SOURCES OF MALAYSIA’S ECONOMIC GR
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Box 2.1: Productivity Measurement U
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28 Productivity Report 2011/2012 Bo
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CHAPTER 3 MALAYSIA AND INTERNATIONA
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Chart 3.2: IMD Competitiveness Mode
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Malaysia among the top 20 with coun
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Figure 3.3: Economic Performance Ma
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Figure 3.4: Government Efficiency E
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Figure 3.5: Business Efficiency Ext
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economies were already in the innov
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BOX 3.1: CHARACTERISTICS OF INNOVAT
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Characteristics of Selected Top Inn
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CHAPTER 4 MODERNISING BUSINESS REGU
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The Government took a significant s
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egulations in addressing an identif
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The Best Practice Regulation Handbo
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Box 4.1: Enhancing Malaysia’s Com
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Government Agency : Certi�cation
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START NFP Plan Verification OSC DBK
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The following improvements are reco
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ESCALATING ENTERPRISE INNOVATION AN
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Box 5.1: Knowledge Content Study in
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Efficient delivery time is vital to
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Group A (North) China Hong Kong Jap
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. ICQCC 2011, YOKOHAMA, JAPAN 11 th
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Over production is caused by: • I
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Box 5.4: Green Productivity (GP) fo
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Box 5.5: Enhancing Productivity thr
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Box 5.6: Achieving Excellence throu
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PART 3 SYNERGY THROUGH PUBLIC-PRIVA
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PRODUCTIVITY PERFORMANCE OF THE SER
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Box 6.1: Benchmarking for Education
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Box 6.2: Measuring Performance of P
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Box 6.3: Building Information Model
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CHAPTER 7 PRODUCTIVITY PERFORMANCE
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quarter of the year, the global sup
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CHAPTER 7 Figure 7.3: Productivity
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Figure 7.6 shows that labour remune
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increased to RM35,300 million in 20
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enable the sub-sector to face signi
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cost per employee had significantly
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The industry experienced a nominal
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CHAPTER 7 Figure 7.10: TFP Growth o
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in particular E&E. This sub-sector
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Furthermore, it can be observed tha
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PRODUCTIVITY PERFORMANCE OF THE AGR
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Box 8.1: Innovative Farming Practic
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PART 4 SUSTAINING THE QUALITY OF LI
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NATION’S QUALITY OF LIFE ASPIRATI
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Page 227 and 228: Sources: Preliminary Report, Malays
Page 229 and 230: NATION’S QUALITY OF LIFE ASPIRATI
Page 239 and 240: Box 9.1: Best Practices in Work Lif
Page 241 and 242: Box 9.2: National Customer Satisfac
Page 243 and 244: Application of National Customer Sa
Page 246 and 247: APPENDICES
Page 248 and 249: APPENDIX A - PRODUCTIVITY ii. Subtr
Page 250 and 251: APPENDIX A - PRODUCTIVITY 8.2 Labou
Page 252 and 253: APPENDIX A - PRODUCTIVITY 8.5 Proce
Page 254 and 255: APPENDIX C - COMPETITIVENESS TERMIN
Page 256 and 257: APPENDIX D - REGULATORY REVIEW TERM
Page 258 and 259: APPENDIX D - REGULATORY REVIEW Nati
Page 260 and 261: APPENDIX E - TECHNICAL NOTES TERMIN
Page 262 and 263: APPENDIX E - TECHNICAL NOTES Output
Page 264 and 265: APPENDIX E - TECHNICAL NOTES 243
Page 266 and 267: APPENDIX F - CONTRIBUTION BY SUB-SE
Page 268 and 269: MPC CONSULTATIVE PANELS CONSULTATIV
Page 270 and 271: MPC CONSULTATIVE PANELS CONSULTATIV
Page 272 and 273: PARTNERSHIP Economic Planning Unit
Page 274 and 275: MPC CONSULTATIVE OFFICE ADDRESSES P
Page 276 and 277: MPC REFERENCES CONSULTATIVE PANELS
Page 280 and 281: MPC ACRONYMS CONSULTATIVE AND ABBRE
Page 282 and 283: INDEX Culture 28, 46, 47, 67, 71, 7
Page 284 and 285: INDEX Malcolm Baldrige National Qua
Page 286: TRANSFORMATION INNOVATION PARTNERSH
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