chapter 6 - Malaysia Productivity Corporation ( MPC)

of information that is essential for
promoting organisational improvements
and innovations to create unique values,
knowledge and the use of comparative
data to support decision making
and improvements at all levels of the
organisation;
• Customer which addresses on customer
engagement as an important outcome
of an overall learning and performance
of excellent strategy, determines
customer and market requirements,
builds relationship with customers and
determines their satisfaction;
• People who addresses how the
organisation manages, develops and
releases the knowledge and full potential
of its people at an individual, team based
and organisation wide level. How it plans
these activities in order to support its policy
and strategy and the effective operation of
its processes;
• Process which addresses how the
organisation designs, manages and
improves its processes in order to support
its policy and strategy and fully satisfy and
generate increasing value for its customers
and other stakeholders. A process can
be further defined as a bound set of
inter-related work activities, each having
prescribed input and output; and
• Results where these criteria are concerned
with what an organisation has achieved.
An organisation uses a number of key
parameters to measure its performance.
CHAPTER 5
Benefits of Malaysia Business Excellence
Framework (MBEF) for Organisations
MPC is promoting the MBEF to provide organisation
the ability to achieve and maintain their business
excellent practices. It has been proven that
organisation with BE approach obtains significant
operational and financial benefits. This is due to
their abilities to adapt to changes in the business
environment within the shortest possible time
through BEF.
Adoption of the BEF will enable an organisation to
understand exhaustively the different functions,
units, processes, systems that integrate with each
other to produce the synergy effect. BEF also helps
management and employees to share a common
viewpoint on issues pertaining to the health of
their organisation.
By embracing the BEF, organisations could
implement a cohesive improvement strategy
which integrates a range of improvement initiatives
such as Improvement Teams, Lean Management,
Statistical Process Control (SPC), ISO9001, ISO 14001
and Balanced Scorecard. It can also be used as a
coordinating framework for managing and aligning
various organisational improvement initiatives.
Practicing BEF will facilitate organisations to
address various business challenges from different
perspectives such as:
• Strategic planning to address changes in the
business environment such as the financial
crisis;
• Work force focus to address human resources,
cultural and social issues;
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