chapter 6 - Malaysia Productivity Corporation ( MPC)

PRODUCTIVITY PERFORMANCE OF THE SERVICES SECTOR
Radio Frequency Identification (RFID), e-Supply
Chain Management (e-SCM), Transportation
Management System (TMS), Route Planning
Systems and Syteline Accounting System.
The implementation of advanced technology
across supply chain will improve visibility and
traceability at part level than just management of
transportation assets. The use of smart labelling
system, bar-coding system and web-based
tracking and reporting tools enable the company
to track the delivery progress of its cargo and allow
customers to check the real-time details of the
shipment progress online.
The one logistics hub concept offers diverse logistics
services. It renders fourth-party logistics (4PL)
services that not only handles the transportation
and distribution of goods but also offers subassembly,
procurement, consultancy, custom
brokerage, air and ocean freight forwarding as well
as cargo insurance among others.
With the growing international demand for Halal
products, leading logistics services providers offer
innovative Halal logistics services such as endto-end
Halal logistics, ensuring Halal compliance
handling and storage processes, distribution,
shipping, accreditation facilities, validation facilities
and decontamination / sterilization processes.
Some successful services providers have set a
benchmark in the cold chain logistics industry
by introducing Food Safety Management System
(FSMS) to ensure that there is no break in the cold
chain by maintaining the product temperatures
within requirements and ensuring the safe
handling of their clients’ products.
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The leading postal service provider in Malaysia
has harnessed technology to enhance its service
quality and performance via the development of
Pos Integrated Track and Trace System (PITTIS) to
track the delivery progress of its courier items and
it allows customers to check the status of items
online. In addition, it introduced SMS service for
customers to track their shipment. The scanners
on web facility were deployed at post offices
nationwide to improve its track and trace capability.
The above effort allows the Operation Application
Layer (OAL) system to provide the latest delivery
status for items processed at post offices. The postal
service provider also introduced the Electronic
Shipping Tools (EST) to premium customers which
handle large volume of shipments providing
convenience, cost and time savings to customers.
More recently, a new service was introduced i.e. the
internet marketplace “PostMe.com.my” which is an
online shopping and retail mall.
Progress of Entry Point Projects (EPPs)
The initiatives under ETP are expected to benefit
logistics services providers across all economic
sectors. These benefits can be seen through both
direct and indirect channel. The former entails
direct participation of logistics services providers
in programmes such the oil, gas and logistics
industrial parks while the latter reflects logistics
services providers benefiting from spillover effects
of investment by large entities in the EPPs.
The NKEAs under ETP will expand opportunities in
logistics business activities through:
• Development of hubs across the identified
industry segments like oil, gas and energy,
electrical and electronics, retail, healthcare
and agriculture;