chapter 6 - Malaysia Productivity Corporation ( MPC)

BEF is an established guideline based upon experiences of practitioners from international award
organisations which guide companies toward excellence. Companies adopting BEF and scored a
commendable level of marks will be recommended to participate in QMEA. Participation in the award
allows a third party assessment on the effectiveness of a company’s productivity improvement initiatives
and its comparative advantages.
The changes to the framework used for QMEA assessment is based on the latest and similar frameworks
adapted from other internationally recognised organisations as well as result of research conducted over
the years with the industries. Some of the business excellence models adapted for QMEA include:
• Baldrige Criteria for Performance Excellence;
• European Foundation for Quality Management (EFQM);
• Singapore Quality Award Model;
• Japan Quality Award Model;
• Canadian Business Excellence Model; and
• Australian Business Excellence Framework.
For the past two years, a total of 119 companies had participated in QMEA, mainly from the small and
medium-sized enterprises (SMEs). The increase in participation was due to companies realising the
importance of excellence management systems and how they drive performance excellence with
consistent results and contribute to organisational success.
Productivity Report 2011/2012
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