chapter 6 - Malaysia Productivity Corporation ( MPC)

ESCALATING ENTERPRISE INNOVATION AND BUSINESS EXCELLENCE
• Operations focus to address multiple legal
requirements and international standards; and
• Leadership to address accountability, corporate
governance, environmental and societal issues.
Indirectly, regular BE self-assessment can assist
some organisations that cannot afford to have
independent directors or consultants to assess
and appraise the management and health of
their organisation on a consistent basis. Regular
BE self-assessment also fulfills some of these
roles and ensure that due diligence is paid to
business development and risks are identified
and addressed. Besides, BEF provides a platform to
the organisation for learning and sharing of best
practices both within and between organisations.
Business Excellence (BE) Community
The BE Community was established as one of
the strategies to accelerate the adoption of
the BEF among the Malaysian industries on a
more integrated approach. Members of the BE
Community are from organisations and individuals
across different industries with a common goal
of developing a culture of business excellence
to attain world class standard. Through the BE
Community programme, MPC provides assistance
to companies to:
• Establish the criteria for business together with
an integrated management framework;
• Develop assessment tools to evaluate
performance and improvement efforts;
• Provide comprehensive feedback report
highlighting organisational strengths and
opportunities for improvement; and
78
• Organise educational presentations, training,
workshops and conferences on best practices
MPC extends BE Partner programme to large
organisations and GLCs with the aim of continuously
improving the operational performance and service
delivery while developing business excellence
culture across organisations’ systems and processes
among their vendors and suppliers. The BE Partner
programme with the academia is initiated to create
synergy with universities and institutions of higher
learning in developing and nurturing potential
business excellence practitioners and assessors
among graduate students.
The programme also aims to expand the capacity
and capabilities of business excellence agents such
as the BE assessors, practitioners, and consultants
through training and certification programmes.
With the relevant knowledge and experience in
the business excellence practices, they will be able
to lead their own organisation and also others in
their journey towards excellence.
MPC will continue to expand and develop the
members of the BE Community to ensure they
will be provided with a deeper understanding and
knowledge of the BEF and in return, be the catalyst
in promoting the adoption of BEF among the
industry. A total of 1,107 companies have adopt
the BEF which comprised 885 SMEs companies in
Peninsular Malaysia and 222 SMEs from Sabah and
Sarawak in 2011. MPC had nurtured a total of 115
BE Practitioners, BE Assessors and BE Consultants
in 2011 in order to develop a more comprehensive
understanding and knowledge of BEF among
them.