chapter 6 - Malaysia Productivity Corporation ( MPC)

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MPC CONSULTATIVE OFFICE ADDRESSES PANELS HEADQUARTERS Malaysia Productivity Corporation Lorong Produktiviti, Jalan Sultan 46200 Petaling Jaya Selangor Darul Ehsan, Malaysia Tel : 603-7955 7266/7955 7050/7955 7085 Fax : 603-7957 8068/7955 1824/7958 1697 Website : www.mpc.gov.my Email : marketing@mpc.gov.my Malaysia Productivity Corporation (Petaling Jaya Office) A-06-01, Level 6, Block A, PJ 8, No. 23, Jalan Barat Section 8, 46050 Petaling Jaya, Selangor, Malaysia Tel : 603-7960 0173/7960 0176/7960 0178/ 7960 0191 Fax : 603-7960 0211 Email : marketing@mpc.gov.my MPC REGIONAL OFFICES Malaysia Productivity Corporation (Northern Region Office) Locked Bag 206, Jalan Bertam 13200 Kepala Batas, Pulau Pinang, Malaysia Tel : 604-575 4709 Fax : 604-575 4410 Email : nro@mpc.gov.my Malaysia Productivity Corporation (Southern Region Office) No. 8, Jalan Padi Mahsuri, Bandar Baru UDA 81200 Johor Bahru, Johor, Malaysia Productivity Corporation Tel : 607-237 7422/237 7644 Fax : 607-238 0798 Email : sro@mpc.gov.my Malaysia Productivity Corporation (East Coast Region Office) Level 7, Wisma TNB, Jln. Gambut 25000 Kuantan, Pahang, Malaysia Productivity Corporation Tel : 609-513 1788/513 1789 Fax : 609-513 8903 Email : mpcwpt@mpc.gov.my 253
MPC OFFICE ADDRESSES Malaysia Productivity Corporation (Kelantan Office) Level 3, Wisma PERKESO, Jalan Kota Darulnaim 15538 Kota Bharu, Kelantan, Malaysia Tel : 609-741 6260/741 6262 Fax : 609-741 6263 Email : mpckel@mpc.gov.my Malaysia Productivity Corporation (Terengganu Office) No. 23-03 KT Business Centre, Jalan Sultan Mohamad Padang Hiliran, 21100 Kuala Terengganu, Terengganu, Malaysia Tel : 609-622 8215 Fax : 609-631 6010 Email : mpctrg@mpc.gov.my 254 Malaysia Productivity Corporation (Sabah Region Office) Level 2, MAA Tower, No. 6, Lorong Api-Api 1 88000 Kota Kinabalu, Sabah, Malaysia Tel : 6088-233 245/456/498 Fax : 6088-242 815 Email : mpcwsb@mpc.gov.my Malaysia Productivity Corporation (Sarawak Region Office) Lot 894, Lorong Demak Laut 3A Demak Laut Industrial Park 93050 Kuching, Sarawak, Malaysia Tel : 6082-439959/960 Fax : 6082-439969 Email : sko@mpc.gov.my
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MALAYSIA
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STATUTORY REQUIREMENTS In accordanc
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organisation level will further str
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Besides analysis on productivity pe
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CONTENTS MESSAGE FROM MINISTER vi S
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CONTENTS PART 3: SYNERGY THROUGH PU
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CONTENTS Chapter 8: Productivity Pe
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REPORT HIGHLIGHTS PRODUCTIVITY PERF
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The productivity of the services se
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CHAPTER 1 PRODUCTIVITY PERFORMANCE
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Figure 1.2: Productivity Growth by
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for broadband services was also sup
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The other services sub-sector recor
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Manufacturing sector The productivi
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productivity of the sector was impa
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target to become a high-income econ
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Towards A High Income Economy CHAPT
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SOURCES OF MALAYSIA’S ECONOMIC GR
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Box 2.1: Productivity Measurement U
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28 Productivity Report 2011/2012 Bo
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CHAPTER 3 MALAYSIA AND INTERNATIONA
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Chart 3.2: IMD Competitiveness Mode
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Malaysia among the top 20 with coun
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Figure 3.3: Economic Performance Ma
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Figure 3.4: Government Efficiency E
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Figure 3.5: Business Efficiency Ext
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economies were already in the innov
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BOX 3.1: CHARACTERISTICS OF INNOVAT
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Characteristics of Selected Top Inn
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CHAPTER 4 MODERNISING BUSINESS REGU
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The Government took a significant s
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egulations in addressing an identif
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The Best Practice Regulation Handbo
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Box 4.1: Enhancing Malaysia’s Com
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Government Agency : Certi�cation
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START NFP Plan Verification OSC DBK
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The following improvements are reco
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ESCALATING ENTERPRISE INNOVATION AN
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Box 5.1: Knowledge Content Study in
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Efficient delivery time is vital to
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Group A (North) China Hong Kong Jap
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. ICQCC 2011, YOKOHAMA, JAPAN 11 th
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Over production is caused by: • I
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Box 5.4: Green Productivity (GP) fo
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Box 5.5: Enhancing Productivity thr
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Box 5.6: Achieving Excellence throu
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PART 3 SYNERGY THROUGH PUBLIC-PRIVA
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PRODUCTIVITY PERFORMANCE OF THE SER
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Box 6.1: Benchmarking for Education
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Box 6.2: Measuring Performance of P
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Box 6.3: Building Information Model
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CHAPTER 7 PRODUCTIVITY PERFORMANCE
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quarter of the year, the global sup
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CHAPTER 7 Figure 7.3: Productivity
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Figure 7.6 shows that labour remune
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increased to RM35,300 million in 20
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enable the sub-sector to face signi
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cost per employee had significantly
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The industry experienced a nominal
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CHAPTER 7 Figure 7.10: TFP Growth o
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in particular E&E. This sub-sector
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Furthermore, it can be observed tha
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PRODUCTIVITY PERFORMANCE OF THE AGR
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Box 8.1: Innovative Farming Practic
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PART 4 SUSTAINING THE QUALITY OF LI
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NATION’S QUALITY OF LIFE ASPIRATI
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NATION’S QUALITY OF LIFE ASPIRATI
Page 223 and 224: NATION’S QUALITY OF LIFE ASPIRATI
Page 227 and 228: Sources: Preliminary Report, Malays
Page 239 and 240: Box 9.1: Best Practices in Work Lif
Page 241 and 242: Box 9.2: National Customer Satisfac
Page 243 and 244: Application of National Customer Sa
Page 246 and 247: APPENDICES
Page 248 and 249: APPENDIX A - PRODUCTIVITY ii. Subtr
Page 250 and 251: APPENDIX A - PRODUCTIVITY 8.2 Labou
Page 252 and 253: APPENDIX A - PRODUCTIVITY 8.5 Proce
Page 254 and 255: APPENDIX C - COMPETITIVENESS TERMIN
Page 256 and 257: APPENDIX D - REGULATORY REVIEW TERM
Page 258 and 259: APPENDIX D - REGULATORY REVIEW Nati
Page 260 and 261: APPENDIX E - TECHNICAL NOTES TERMIN
Page 262 and 263: APPENDIX E - TECHNICAL NOTES Output
Page 264 and 265: APPENDIX E - TECHNICAL NOTES 243
Page 266 and 267: APPENDIX F - CONTRIBUTION BY SUB-SE
Page 268 and 269: MPC CONSULTATIVE PANELS CONSULTATIV
Page 270 and 271: MPC CONSULTATIVE PANELS CONSULTATIV
Page 272 and 273: PARTNERSHIP Economic Planning Unit
Page 276 and 277: MPC REFERENCES CONSULTATIVE PANELS
Page 278 and 279: MPC ACRONYMS CONSULTATIVE AND ABBRE
Page 280 and 281: MPC ACRONYMS CONSULTATIVE AND ABBRE
Page 282 and 283: INDEX Culture 28, 46, 47, 67, 71, 7
Page 284 and 285: INDEX Malcolm Baldrige National Qua
Page 286: TRANSFORMATION INNOVATION PARTNERSH
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