Annual Report 2009/10 Excellence in Retailing - Douglas Holding

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18 DOUGLAS HOLDING AG Mission Statement Letter to the Shareholders Executive Board Corporate Governance Report of the Supervisory Board DOUGLAS Share Impressions Human Resources ENTHUSIASM DRIVES SUCCESS The DOUGLAS Group is synonymous with supreme customer and service orientation and therefore considers the professionalism and enthusiasm of its over 24,000 employees paramount. The human resources work centers on carefully planned training and personnel development programs which once again proved a key component of the 2009/10 financial year. But the DOUGLAS Group also focused heavily on preparing for impending challenges – ensuring its capacity to operate successfully in the future. Highly qualified training When it comes to training employees, the DOUG- LAS Group is one of the most active retailers in Germany. With a share of apprentices that has comfortably exceeded 10 percent for years, it offers numerous graduates the chance of professional training. The start of the 2010 training year brought a new record, with some 670 young women and men launching their careers with the Group – the highest figure ever and a good 200 more than 12 months earlier. All of the subsidiaries intensified their training activities; most notably, the Douglas perfumeries which – with 337 new apprentices (previous year: 205) – again supplied the majority. But Christ jewelers and the fashion store AppelrathCüpper also invested more vigorously in training. A total of 25 trainees began apprenticeships at Hussel (previous year: 15), 38 at AppelrathCüpper (previous year: 18), and 119 at Christ (previous year: 65). At September 30, 2010, the DOUGLAS Group had 1,526 apprentices on its books in Germany, the majority of them pursuing a qualification in retailing. At just under 13 percent, the proportion of trainees was still well above the German retail industry average of 8 percent. In addition to the prescribed training, apprentices in the holding company and subsidiaries had access to attractive optional courses designed to broaden their horizons. Apprentices at AppelrathCüpper, for example, hold get-togethers with their counterparts at other retail companies to discuss their experiences and training. And third-year apprentices learning wholesaling and foreign trade in the holding company can apply to spend four weeks at a foreign subsidiary. The instructors in the DOUGLAS Group are also rewarded for their dedication. Their charges are regularly awarded outstanding grades in examinations, with many of them being honored by local chambers of commerce and industry. On average, 70 percent of successful apprentices enter permanent employment with the DOUGLAS Group and go on to develop their careers at programs in the various subsidiaries. High-appeal training programs Yet again, numerous employees in the DOUGLAS Group subscribed to attractive HR development programs on an array of technical, managerial and social topics during the 2009/10 financial year. In the Perfumeries division, some 60 candidates graduated from the Douglas Academy – a program designed to impart sales management skills. The tried and trusted “PROMIs” training scheme at Christ pursues similar goals for jewelry professionals, with over 20 young employees completing the course during the year ended. As part of its succession planning program, the Perfumeries division focused throughout Germany on identifying potential candidates for regional manager positions. Since this year, sales management personnel have also been offered a new opportunity: from a range of training modules they can select those that match their individual requirements and most effectively foster their development. Employees 09/30/10 09/30/09 Change Perfumeries 14,834 14,611 223 Books 5,186 5,151 35 Jewelry 2,173 2,025 148 Fashion 751 757 – 6 Confectionery 1,141 1,097 44 Services/Holding 570 549 21 DOUGLAS Group 24,655 24,190 465 national 15,164 14,761 403 international 9,491 9,429 62
DOUGLAS HOLDING AG 19 Mission Statement Letter to the Shareholders Executive Board Corporate Governance Report of the Supervisory Board DOUGLAS Share Impressions Human Resources Transporting their customers into a world of beauty: the friendly Douglas employees – seen here Katharina Dzienisz (left) and Sibel Ok from Recklinghausen.
Page 1 and 2: Annual Report 2009/10 Excellence in
Page 3 and 4: U3 DOUGLAS HOLDING AG 1 DOUGLAS HOL
Page 5 and 6: MISSION STATEMENT DOUGLAS HOLDING A
Page 7 and 8: to within the foreseeable future. A
Page 9 and 10: CORPORATE GOVERNANCE DOUGLAS HOLDIN
Page 11 and 12: 167 168 component of the Chief Huma
Page 13 and 14: Dr. Dr. h.c. Jörn Kreke, Chairman
Page 15 and 16: Fig. 3 Fig. 2 · Maximum and minimu
Page 17 and 18: from Executive Board speeches as we
Page 19 and 20: IMPRESSIONS October 2009 With Dougl
Page 21: June 2010 Hussel pilots a “new wo
Page 25 and 26: Valued for their reading tips: Mari
Page 27 and 28: seminar at the Zeppelin University
Page 29 and 30: DOUGLAS HOLDING AG Mission Statemen
Page 31 and 32: MANAGEMENT REPORT CONTENTS Manageme
Page 33 and 34: KEY RESULTS IN THE 2009/10 FISCAL Y
Page 35 and 36: All five retailing divisions combin
Page 37 and 38: Fig. 1 · Targets and results Targe
Page 39 and 40: ahead at the positive economic outl
Page 41 and 42: In the fiscal year, Douglas opened
Page 43 and 44: The operating earnings in the Books
Page 45 and 46: Fig. 6 · Development of capital ex
Page 47 and 48: lining, which had a liquidity effec
Page 49 and 50: DOUGLAS HOLDING AG The DOUGLAS HOLD
Page 51 and 52: INTERNAL CONTROL SYSTEM AND KEY SUC
Page 53 and 54: DVA calculation Based on the premis
Page 55 and 56: Fig. 14 · Employees by division Ch
Page 57 and 58: development of highly qualified emp
Page 59 and 60: Corporate responsibility is also an
Page 61 and 62: “La Margerita” in organic quali
Page 63 and 64: Information technology opportunitie
Page 65 and 66: The data transferred is then automa
Page 67 and 68: The existing risks both as individu
Page 69 and 70: in most industrial countries, the s
Page 71 and 72: cialty retail stores forms a solid
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By relaunching its online presentat
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DIVISIONS CONTENTS 72 Perfumeries 8
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THE WORLD OF BEAUTY First, the good
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Nowy Sa˛ cz, Poland, October 2009
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Natalia Wörner and Michael Michals
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showpiece: “Hilfiger Woman” - a
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Stress-free shopping: Douglas - her
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Established the first-ever Douglas
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Austria’s first multi-channel boo
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Divisions Thalia · Books 87 Tradit
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Thalia in Figures employees, who su
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Capturing the imaginations of Dortm
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Pear shape Round brilliant shape Pr
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Nadia Iram Christ, Frankfurt (Zeil)
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Christ: more than ever before. Empl
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FASHIONS, TOP BRANDS, MULTI-CHANNEL
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Whether her style is casual or clas
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merchandising program, enabling App
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During the 2009/10 financial year H
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Impeccably showcased products: the
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Hussel in Figures Aschaffenburg is
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FINANCIAL STATEMENTS CONTENTS 112 F
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CONSOLIDATED INCOME STATEMENT for t
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STATEMENT OF CHANGES IN GROUP EQUIT
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Financial statements Facts & figure
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NOTES TO THE CONSOLIDATED FINANCIAL
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IAS 23 “Borrowing Costs” In Mar
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public sector have been expanded. T
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Group of Consolidated Companies Ger
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At-equity consolidation 09/30/2010
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5. Accounting and valuation princip
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Financial assets denominated in a f
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issued for speculative purposes. De
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NOTES TO THE INCOME STATEMENT 6. Sa
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11. Investment result In the previo
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15. Income taxes Income taxes 2009/
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Intangible assets - Fiscal year 200
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Property, plant and equipment - Fis
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Finance leases As of the balance sh
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Carrying amounts of goodwill and in
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accounts. The write-downs on trade
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23. Assets and liabilities held for
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of the fiscal year, which are then
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essary information, this plan is qu
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Statement of changes in current pro
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Cash and cash equivalents are compr
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31. Fair Values of financial instru
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All financial liabilities existing
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Financial liabilities In the 2006/0
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There were no receivables from rela
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Expenses for auditor’s fees In ac
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Significant shareholdings No. Name
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Prof. Dr. Mark Wössner Entrepreneu
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FURTHER INFORMATION CONTENTS 176 Ov
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Overview of the past several years
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Fair Value Amount at which an asset
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www.douglas.de www.thalia.de · www
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Annual Report 2009/10 Excellence in Retailing - Douglas Holding

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